Santa Rosa Center for Rehabilitation and Healing
Strong Medicare quality ratings; families often praise friendly and welcoming front office staff. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
This facility is highly regarded for its activities program and friendly staff, making it a warm environment for many. However, because multiple reviewers have raised serious concerns about clinical oversight and weekend staffing, we strongly recommend that you visit on a weekend and ask specific questions about how medical emergencies and daily care needs are managed during off-hours.
Google Reviews
Google Reviews
82 reviews on Google“Santa Rosa Center for Rehabilitation and Healing receives a high volume of positive feedback, particularly regarding its staff's friendliness, the active engagement of the activities department, and recent management improvements. However, a minority of reviewers report serious concerns regarding clinical oversight, weekend staffing levels, and the physical condition of the facility. Families should weigh the strong interpersonal care against reports of inconsistent medical management and outdated infrastructure.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front office staff
- Engaging and varied resident activities
- Attentive and caring nursing/CNA staff
- Visible improvements under new management
Concerns
- Inconsistent care and staffing levels on weekends (mentioned by 2 reviewers)
- Outdated, small, or dirty room conditions (mentioned by 3 reviewers)
- Serious medical management/clinical errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the recent changes in management, what specific improvements have been made to the facility's physical environment and room maintenance?
- 2Given that staffing can sometimes feel different on weekends, how do you ensure consistent quality of care and supervision for residents during those shifts?
- 3What protocols do you have in place to ensure accuracy and safety in medication management, especially given the complexity of clinical care for residents?
- 4I noticed the facility offers a wide variety of activities; could you walk me through a typical week of programming and how you encourage residents to participate?
- 5How does your nursing team communicate with families when there is a change in a resident's medical status or if a clinical concern arises?
- 6Since you have a 5-star CMS rating, what do you believe is the biggest strength of your current care team in maintaining that standard of excellence?
Personalized based on this facility's data
Key Review Excerpts
“It is an older facilities so you’re not gonna have the glamour, but the beds are comfortable. The food is great. He eats every bite of it And the nurses and the CNA‘s and the therapy people are like family.”
“This place is barely held together by management during the week days, but it completely falls apart on the weekends. Getting out of bed is a natural human desire as well as a necessary health requirement and preventative health measure.”
“My sister had been in their rehab once before having suffered a brain bleed because a doctor did not prescribe a blood pressure medication for her. She had a stroke and then other issues with her right hip. This last stay I got a call from a nurse telling me she thought my sister was having a stroke.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed record with 11 deficiencies across four surveys, including two complaint-triggered issues where families filed reports about medication management and safety equipment. The most recurring problems involve care planning (appearing multiple times), medication management, and nursing competencies. While all deficiencies show correction dates, the pattern of repeated care planning issues and recent 2025 violations in core areas like resident rights and nursing competencies suggest ongoing operational challenges families should investigate during visits.
Dec 4, 2025Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Sep 24, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 1, 2024Routine1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Apr 20, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Ownership & Operations
Who Operates This Facility
Santa Rosa Center for Rehabilitation and Healing
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Santa Rosa Snf Operations Holdings LLC
Owner · Organization
Drebin, Ezriel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit santarosarc.com
Medicare data downloads
Original nursing home datasets
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