Pruitthealth - Santa Rosa
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 151 Google reviews
Watch Pruitthealth - Santa Rosa
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its cleanliness and effective rehabilitation therapy, making it a strong candidate for post-surgery recovery. However, families should be aware of recurring reports regarding poor communication and occasional lapses in care; we strongly recommend establishing a clear point of contact with the administration and visiting frequently to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
151 reviews on Google“PruittHealth - Santa Rosa is widely praised for its clean, well-maintained environment and a dedicated rehabilitation team that many families credit with successful recoveries. While the majority of reviews highlight compassionate and attentive nursing and CNA staff, some families have raised serious concerns regarding communication, occasional neglect, and poor food quality. Prospective families should visit in person to assess the current atmosphere, as experiences appear to vary significantly based on individual care needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly effective physical and occupational therapy
- Attentive and compassionate nursing/CNA staff
- Professional and helpful admissions team
Concerns
- Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
- Inconsistent quality of care and perceived neglect (mentioned by 6 reviewers)
- Poor food quality and dining issues (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what specific protocols do you have in place to ensure this level of cleanliness is maintained daily?
- 2We've heard great things about your physical and occupational therapy programs; how do you tailor these sessions to meet an individual's specific recovery goals?
- 3How does the nursing team ensure that family members are kept updated on a resident's health status, especially if there are changes in their condition?
- 4Could you tell us more about the daily dining experience, including how much input residents have in their meal choices and how you ensure nutritional variety?
- 5In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and coordinating care?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very clean and I found all the workers to be caring and very efficient in taking care of all patients.”
“The evening the transport company brought him home, He was covered in bruises. We also found out he was given medications his Dr never would have prescribed for him.”
“They get her up everyday and include her in all the activities even though she has Alzheimer’s. When she gets scared someone always sits with her and comforts her until she has calmed down.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that resulted in a recent deficiency regarding failure to properly report suspected abuse or neglect to authorities, which the facility has corrected. The facility also had fire safety issues in 2023 involving sprinkler systems, fire extinguishers, and smoke compartments, all of which were corrected. All deficiencies appear to be resolved with no recurring patterns.
Mar 27, 2026Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 14, 2023Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Santa Rosa
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 94 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Sandy Ridge Center for Rehabilitation and Healing
< 1 miNursing Home · Milton, FL
Santa Rosa Center for Rehabilitation and Healing
1.7 miNursing Home · Milton, FL
Victorian Manor Retirement Center INC
6.1 miAssisted Living · Pace, FL
Willowbrooke Court at Azalea Trace
10.8 miNursing Home · Pensacola, FL
Aviata at University Hills
11.0 miNursing Home · Pensacola, FL
Arcadia Health and Rehabilitation Center
11.1 miNursing Home · Pensacola, FL