Santa Rosa Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 55 Google reviews
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What this means for your family
While some families report positive experiences with the nursing staff, the recurring reports of roach infestations and severe understaffing are significant red flags. We strongly recommend conducting an unannounced visit during a weekend or evening shift to personally inspect the facility's cleanliness and observe staff response times before making a decision.
Google Reviews
Google Reviews
55 reviews analyzed“Reviews for Santa Rosa Care Center are highly polarized, with some families praising the compassionate staff and others reporting severe neglect and unsanitary conditions. Multiple recent reviewers have raised alarming concerns regarding roach infestations, poor facility maintenance, and inadequate staffing levels that lead to delayed patient care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective collaboration with hospice teams
- Personalized attention for complex care needs
Concerns
- Roach infestation and unsanitary conditions (mentioned by 4 reviewers)
- Understaffing leading to delayed patient care (mentioned by 4 reviewers)
- Facility maintenance issues (mold, broken AC, ceiling) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some feedback regarding facility maintenance and cleanliness; what is your current protocol for routine room inspections and pest control management?
- 2Given the facility's size of 144 residents, how do you ensure that staff are consistently available to provide timely assistance when a resident calls for help?
- 3With a 4-star staffing rating, how do you balance your current team's workload to ensure that every resident receives the personalized attention they need throughout the day?
- 4Can you walk me through your process for communicating updates or concerns to family members, especially regarding changes in a resident's daily health status?
- 5What specific daily activities or social programs are currently in place to help residents stay active and engaged within the community?
- 6How does your nursing team coordinate with outside specialists or hospice providers to ensure seamless medical care for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“This place is literally hell, not only does it smell foul but there was dead roaches under my fathers bed and climbing on the wall in broad day light which is a clear indication of an infestation.”
“We had a loved one who had the best care at this facility. This was the third facility we had been at. No other place treated him with dignity and respect like this one.”
“I realized all the call light were on 2 aides were working hard trying to answer them one by one while the nurse... was sitting down at the nurses desk getting her back rubbed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Santa Rosa Care Center has faced recurring and serious concerns about resident protection from abuse and neglect, with families filing multiple complaints that triggered federal investigations. The facility shows persistent issues with protecting residents from harm, medication management, and resident rights, with complaint-triggered violations occurring as recently as 2024-2025. While the facility has corrected each cited deficiency, the pattern of repeated abuse protection violations and family complaints suggests ongoing challenges with fundamental resident safety and care quality.
Feb 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 29, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 2, 2026RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Santa Rosa Care Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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