Santa Paula Post Acute Center
Strong Medicare quality ratings; families often praise respectful and dignified treatment by nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While some patients have had excellent rehabilitation experiences and found the staff respectful, there are alarming reports of medical neglect and severe staffing shortages. If you choose this facility, you must verify insurance coverage in writing and closely monitor daily care and hygiene to ensure standards are being met.
Google Reviews
Google Reviews
25 reviews analyzed“Families seeking rehabilitation may find the facility's therapy and nursing staff to be respectful and professional, as noted by several patients. However, there are significant, serious allegations regarding medical neglect, disorganized care, and unexpected out-of-network insurance costs that require careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Respectful and dignified treatment by nursing staff
- Effective rehabilitation services
- Friendly and helpful administrative staff
- Clean and well-maintained environment
Concerns
- Staffing shortages and high turnover (mentioned by 2 reviewers)
- Disorganized patient care and lost belongings (mentioned by 2 reviewers)
- Financial transparency and insurance issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how respectful and dignified the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
- 2With the recent changes in state inspections, what specific steps is the facility taking to address and resolve the recent deficiencies?
- 3How does the administration handle communication with families to ensure we are always updated on our loved one's care plan and any changes in their condition?
- 4What systems do you have in place to help residents keep track of their personal belongings and prevent items from getting misplaced?
- 5Can you tell us more about the rehabilitation services available here and how they help residents regain their independence?
- 6How does the facility manage medical emergencies or sudden changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Majority of the staff are very friendly & helpful. I was treated with respect & great care.”
“They dont pay their bills”
“My mother has been there for almost five years now. I am grateful for this facility! It is a very clean and all the staff are fabulous!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of deficiencies with 17 complaint-triggered violations, indicating families have filed reports about care issues. The most recurring problems involve care planning and quality standards, medication management, and resident rights including communication about incidents. While the facility has corrected all cited deficiencies, the ongoing complaints through 2025 suggest persistent care quality concerns that warrant careful evaluation during visits.
Jul 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 16, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 17, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 10, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 8, 2025Complaint2
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Dec 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Santa Paula Post Acute Center
for profit
Ownership & Management
Owners
Santa Paula Ltc LLC
Owner · Organization
Lbcsp Skilled, LLC
Owner (parent company) · Organization
Jacobs, Dov
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit santapaulapostacute.com
Medicare data downloads
Original nursing home datasets
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