Salude - the Art of Recovery
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
This facility offers an excellent physical therapy program that has helped many patients regain mobility, but the nursing and communication issues are a significant risk. If you choose Salude, you must be prepared to be highly involved in your loved one's daily care, including monitoring medication schedules and ensuring basic hygiene needs are met, as staff responsiveness is frequently cited as a major concern.
Google Reviews
Google Reviews
111 reviews on Google“Salude - The Art of Recovery receives highly polarized reviews, with many families praising the facility's physical environment and the effectiveness of its physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding nursing responsiveness, medication management, and basic hygiene, with multiple accounts of patients being left in soiled conditions or experiencing neglect. Families should carefully weigh the strong rehab outcomes against the recurring reports of staffing shortages and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and aesthetically pleasing facility
- Attentive and compassionate individual staff members
- Strong patient outcomes for short-term rehab
Concerns
- Unresponsive or neglectful nursing and tech staff (mentioned by 14 reviewers)
- Medication management errors or delays (mentioned by 7 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inadequate hygiene, including bedsores and failure to assist with toileting (mentioned by 6 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We are so impressed by your 5-star CMS rating for health inspections; how do you maintain such high standards of cleanliness and hygiene throughout the facility?
- 2Since your therapy programs are highly regarded, could you tell us more about how the physical and occupational therapists work with residents to achieve their recovery goals?
- 3What is the process for ensuring medication is administered accurately and on time, especially during shift changes?
- 4How do you ensure that family members are kept updated on a loved one's progress, and what is the best way for us to reach the nursing team if we have a quick question?
- 5We noticed the management is very active in responding to community feedback; how does that feedback directly influence improvements in areas like dining or daily activities?
- 6Could you describe what a typical day looks like for residents, particularly regarding meal service and organized social events?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were terrific. Well beyond my expectations. The nurses and all of the other staff and assistants were just as wonderful.”
“PT and OT did a good job, but we found the nursing staff to be unresponsive and uncaring... Food was a disaster and often unedible. They left my mom sitting alone most of the day and night, didn’t give medication when ordered.”
“My father was there for 4 hours before we went and removed him! NO WAY were we leaving him overnight! I was hung up on SIX tomes trying to call and check on him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a limited inspection record with 3 deficiencies from a single 2023 survey, including one complaint-triggered issue where families filed reports about food safety and procurement practices. The deficiencies involved food handling, fire alarm systems, and electrical equipment - all infrastructure and safety-related concerns rather than direct care issues. All three deficiencies have been corrected by the facility according to their reported correction dates.
Oct 15, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 15, 2023Routine2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Salude - the Art of Recovery
for profit
Ownership & Management
Owners
Macondray Lane Lp
Owner · Organization
Embarcadero Healthcare LLC
Owner (parent company) · Organization
Fillmore Capital Partners, LLC
Owner (parent company) · Organization
Getz, Timothy
Owner (parent company)
Wang, Alan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit salude.com
Medicare data downloads
Original nursing home datasets
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