Salem Springlake Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews
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What this means for your family
While recent reviews are overwhelmingly positive regarding the facility's cleanliness and community engagement, the serious concerns regarding hygiene and staff responsiveness in 2023 cannot be ignored. When touring, we strongly recommend asking for a detailed explanation of their current protocols for room cleaning and how they ensure timely responses to call lights, especially during evening and weekend shifts.
Google Reviews
Google Reviews
19 reviews on Google“Salem Springlake Health & Rehabilitation Center receives polarized feedback, with recent reviews highlighting a clean, well-maintained environment and a strong therapy department. However, families should be aware of serious past reports regarding hygiene issues and poor communication, specifically regarding staff responsiveness to basic care needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly regarded physical and occupational therapy
- Active community involvement
- Courteous and helpful staff
Concerns
- Poor communication and lack of staff responsiveness (mentioned by 2 reviewers)
- Hygiene and cleanliness issues in resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents to regain independence?
- 2How do you ensure that communication between the nursing staff and family members stays consistent and timely?
- 3What steps does your housekeeping team take to ensure that resident rooms and common areas are kept meticulously clean every day?
- 4Could you describe what a typical day looks like for a resident here, including any community events or group activities?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6We noticed your staff is very involved in the local community; are there any specific local events or outings that residents often participate in?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very clean and well-kept and the staff is very courteous and accommodating and cares about their residents.”
“Went to visit a family member today (12/23/23) and walked in room and she was laying in feces and told staff, waited at least 45 min and still no one and went in hall to find someone and a hateful woman by the name of Heather Robertson was told, finally came in room and when we told her about it and that we were upset she told us to get out.”
“The staff was amazing in caring, not only fir my mother, but also our family! So glad we chose them for my mother!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Salem Springlake Health & Rehabilitation Center shows recurring issues across fire safety, electrical systems, and emergency preparedness that persist across multiple surveys, with the same fire safety and electrical problems reappearing in 2023 and 2025. The facility also had deficiencies in care planning and infection control in earlier surveys. While all violations have correction dates, the pattern of repeated safety issues in recent years suggests ongoing challenges with maintaining compliance standards.
Nov 14, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 8, 2023Routine12
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Apr 1, 2021Routine19
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Ownership & Operations
Who Operates This Facility
Salem Springlake Health & Rehabilitation Center
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 14 of 26
Ownership & Management
Owners
Orion Operating Services LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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