Crittenden County Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews
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What this means for your family
While recent reviews suggest improvements in facility maintenance and staff engagement, the reports of delayed call light responses and hygiene issues are concerning. We recommend visiting during off-hours to observe staff responsiveness firsthand and speaking with current residents' families about their daily care experience.
Google Reviews
Google Reviews
12 reviews analyzed“Crittenden County Health & Rehabilitation Center receives highly polarized feedback, with recent visitors praising the facility's cleanliness and staff professionalism, while former residents and family members report severe neglect and poor responsiveness. While some families appreciate the therapy department and proactive communication, others describe significant delays in basic care, such as hygiene assistance and call light response times.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and pleasant staff
- Effective therapy department
- Proactive family communication
Concerns
- Slow response to call lights and basic hygiene needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about how professional and pleasant the staff is here; how do you ensure that level of care remains consistent across all shifts?
- 2We are looking for a place where communication is a priority, so could you tell us more about how you keep families updated on their loved one's progress?
- 3What is the typical response time when a resident uses their call light, and how do you manage staffing during busier times of the day?
- 4Could you walk us through a sample daily menu and let us know how much input residents have regarding their dining options?
- 5How does the therapy department work with residents to help them regain their independence and strength?
- 6In the event of a medical emergency during the night, what are the specific protocols and who is the first point of contact?
Personalized based on this facility's data
Key Review Excerpts
“I recently visited this center and found it to be clean, fresh-smelling, and even the outside landscaping well-maintained. The inside was bright and cheerful. The team there was so professional, pleasant, and helpful.”
“Very,nice,friendly,clean,they need more nurses during covid of course like everywhere.but everyone is very good to my brother in law they call me with updates reg.on his health.an they are good to our whole family every visit.”
“Such a joke was there 5 days before I got a shower and would take an hour or longer before my call light wouldn be answered food always cold”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
1
measures
1
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2024 regarding care planning, daily living assistance, accident prevention, and infection control at this facility. The facility shows recurring issues with infection control programs, care planning, and safety concerns across multiple surveys from 2018 to 2025. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with maintaining consistent quality standards.
Mar 5, 2026Routine7
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 7, 2025Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 23, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 5, 2019Routine4
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Sep 20, 2018Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Crittenden County Health & Rehabilitation Center
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 19 of 26
Ownership & Management
Owners
Orion Operating Services, LLC
Owner · Organization
Amicus Capital Holdings, INC. Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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