Salem Home
Strong Medicare quality ratings; families often praise compassionate end-of-life support. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
Salem Home shows a concerning pattern of inconsistent care and communication failures that families should investigate thoroughly. Before choosing this facility, we strongly recommend asking management about their staff retention rates and their specific protocols for notifying families during medical emergencies or end-of-life events.
Google Reviews
Google Reviews
9 reviews on Google“Salem Home presents a deeply polarized experience for families, with some praising the compassionate, long-term care and others reporting severe neglect and administrative failures. While some families highlight a respectful environment and dedicated staff, multiple reports of poor communication, late meals, and unprofessional conduct suggest significant inconsistencies in quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life support
- Active engagement in daily activities
- Respectful long-term care for some residents
Concerns
- Unprofessional or dismissive staff behavior (mentioned by 2 reviewers)
- Poor communication regarding resident status or needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that residents are very active here; could you walk me through a typical daily schedule and how you encourage participation in those activities?
- 2Since clear communication is so important to our family, could you explain the standard process for keeping families updated on a resident’s health status or any changes in their care plan?
- 3We understand that dining is a major part of daily life; what steps are you taking to improve the meal experience and variety for the residents?
- 4Could you describe how your team handles medical emergencies or urgent health concerns, especially during evening or weekend hours?
- 5How do you foster a culture of professional and proactive communication among your staff members to ensure every resident feels heard and respected?
- 6With your focus on compassionate end-of-life support, how do you work with families to ensure their loved ones are comfortable and their specific wishes are honored?
Personalized based on this facility's data
Key Review Excerpts
“When he passed away they were there to comfort us like family. I cannot thank you enough. What a blessing you were to us.”
“My Father has been blessed to live in Salem for over a year now. I couldn't ask for a better living experience for him. He daily enjoys all the benefits of Dignity and Respect.”
“Most of the staff seems to be traveling nurses, nothing against them, but they are not familiar with the residents, this home makes bank from the people being here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Salem Home shows a concerning pattern of recurring fire safety and building compliance issues across all three surveys, with problems in electrical systems, smoke barriers, and emergency equipment appearing repeatedly. The facility also has ongoing issues with medication management and food safety that persist across multiple inspections. While all deficiencies show correction dates, the repeated nature of safety violations suggests systemic maintenance challenges that families should carefully consider when evaluating this facility.
Aug 7, 2024Routine13
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Dec 13, 2022Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 27, 2021Routine8
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Salem Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit salemhomeks.org
Medicare data downloads
Original nursing home datasets
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