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Nursing HomeMedicaid Investigative

Saint Vincent Rehabilitation & Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

29 Providence Avenue, Berlin, NH 0357080 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 8 Google reviews

5
4
3
2
1
Saint Vincent Rehabilitation & Nursing Center Nursing Home in Berlin, NH — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (6 vs median 3.0)
  • High staff turnover (53%)

Bottom 25% in NH · Below recommended RN staffing · Worst in CATHOLIC CHARITIES NEW HAMPSHIRE chain · No penalties on record

Source: Medicare data

What this means for your family

Saint Vincent Rehabilitation & Nursing Center maintains a very strong reputation for compassionate care and proactive communication. Families should feel confident in the facility's ability to provide a clean environment and personalized attention, as no recurring negative patterns were identified in the provided reviews.

Google Reviews

Google Reviews

8 reviews on Google
Saint Vincent Rehabilitation & Nursing Center is consistently praised by families for its compassionate, professional staff and clean, well-maintained environment. Reviewers highlight the facility's ability to provide personalized care, including thoughtful gestures for milestone celebrations and proactive communication during challenging periods like the pandemic.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities10.0MedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Clean and well-maintained facility
  • Proactive and transparent family communication
  • Personalized attention to resident milestones

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02021(2)5.02024(3)5.02025(3)5.02026(1)

Distribution · 10 analyzed

5
10
4
0
3
0
2
0
1
0

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed how much you value family communication in your responses to feedback; how do you typically keep families updated on their loved one's daily progress?
  • 2The nursing staff is often described as very compassionate here, so how do you ensure that level of personalized attention remains consistent for every resident?
  • 3With the recent health inspection results, what specific steps has the facility taken to address those concerns and improve care standards?
  • 4How does the team handle medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 5The facility looks very well-maintained; could you tell me more about how you manage the cleanliness and upkeep of the resident rooms?
  • 6What kind of daily activities or special milestones do you help residents celebrate to keep them engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The staff go above and beyond for their residents. .Today they celebrated my parents' 56th Wedding Anniversary by arranging for them to have lunch together and surprising them with a beautiful photo collage and cupcakes.

Long-term resident's family · 2026★★★★★

They have kept her safe and as contentend as one can be during this trying time. They have cared for her like she was their own mother. They kept up constant communication regarding the lockdown and phases of reopening.

Long-term resident's family · 2021★★★★★

The staff are some of the most compassionate, kindest and professional care givers I've ever seen. My aunt is very happy there and our entire family is very happy with the care she has received.

Visitor · 2024★★★★★
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.68hrs
90%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.5%
NH
17.8%
Coos
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
NH
12.1%
Coos
4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.3%
NH
18.7%
Coos
20.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
14.4%
NH
21.8%
Coos
19.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.7%
Mixed vs Avgs
Here
19.7%
US
19.4%
NH
26.3%
Coos
23.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NH
96.9%
Coos
95.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.9%
Mixed vs Avgs
Here
82.9%
US
81.8%
NH
86.5%
Coos
74.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Above state avg (4.0)
7 complaint-triggered

This facility has concerning patterns with 34 deficiencies across 6 surveys, including 7 complaint-triggered issues where families reported problems. The most recurring problems involve nursing staffing levels, infection control, and fire safety systems. Several serious issues persist across multiple surveys, including inadequate nursing staff, infection control failures, and safety equipment problems. While all deficiencies show correction dates, the repeated nature of core problems suggests ongoing operational challenges that warrant careful consideration.

Jun 19, 2025Routine
10
0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

May 7, 2024Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0868Minimal · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Nov 29, 2023Complaint
4
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 6, 2023Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 8, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 13, 2023Routine
5
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Saint Vincent Rehabilitation & Nursing Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Catholic Charities New Hampshire

Chain Size

6 facilities nationwide

Chain avg rating: 3.8/5 · Rank 6 of 6 (Worst)

Ownership & Management

Owners

Nh Catholic Charities INC

Owner · Organization

100%

Key personnel

Bernard, AlainW-2 Managing EmployeeLacroix, JeffreyW-2 Managing EmployeeRichardson, SarahW-2 Managing EmployeeZirkle, KarenW-2 Managing EmployeeBarrett, KevinOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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