Saint Johns on the Lake
Strong Medicare quality ratings; families often praise vibrant social and activity programming. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
While Saint John's offers an exceptional lifestyle for independent residents with top-tier dining and activities, the facility faces serious allegations regarding care quality and safety in assisted living. If your loved one requires daily assistance, we strongly recommend requesting a tour of the assisted living wing specifically and asking for documentation on their staff-to-resident ratios and fall prevention protocols.
Google Reviews
Google Reviews
42 reviews on Google“Saint John's on the Lake is a highly regarded senior living community that excels in independent living, offering a vibrant social environment, excellent dining at its on-site restaurant, and a wide array of activities. However, families of residents requiring assisted living or memory care have reported significant concerns regarding staffing levels, responsiveness to daily care needs, and safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social and activity programming
- High-quality on-site dining at Taylor's
- Beautiful, well-maintained campus and facilities
- Strong support for independent living residents
Concerns
- Understaffing leading to neglect of daily care needs (mentioned by 2 reviewers)
- Inconsistent safety protocols and equipment installation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operations and care planning?
- 2With the facility's strong focus on social programming and dining at Taylor's, how do you ensure residents with higher care needs are still able to participate in these vibrant community activities?
- 3Given the recent focus on updating safety protocols, could you walk us through the specific equipment and training measures you have in place to ensure resident safety?
- 4I see your staffing rating is quite high; could you explain how your team manages daily care tasks to ensure that every resident receives consistent, personalized attention throughout the day?
- 5What specific resources and specialized training do your team members receive to support residents who may require memory care services?
- 6How do you maintain clear and proactive communication with families regarding changes in a resident's health status or daily care routine?
Personalized based on this facility's data
Key Review Excerpts
“One thing I wish I'd known about St. John's before my mother moved in here is how badly they serve residents who need help with daily living tasks, especially those in assisted living or memory care. They massively overcharge for these services compared to other facilities and the quality is disappointing.”
“Staff do not exhibit safety and consistency with safety equipment, asked and signed for rails on bed and fall mat on Tues, grab bars did not get put on bed until Friday, pt fell Tuesday night when trying to get up during a fire drill at night!!”
“The daily activity programming has so much to offer to the entire community. My family is forever grateful for the dedicated and caring staff. I can't think of a better place for mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with a long-term catheter
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Saint Johns on the Lake has 34 deficiencies across three surveys with persistent issues in fire safety systems, infection control, and medication management. Recurring problems include faulty fire alarms and sprinkler systems, inadequate infection prevention programs, and improper medication oversight, with several issues appearing repeatedly across multiple inspection dates. All deficiencies show correction dates, though the pattern of recurring violations suggests ongoing operational challenges families should consider.
Jun 3, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Apr 24, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 21, 2023Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Saint Johns on the Lake
nonprofit
Ownership & Management
Owners
Saint John's Communities, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit saintjohnsmilw.org
Medicare data downloads
Original nursing home datasets
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