Edenbrook Lakeside
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (52%)
Below average in WI · Meets national RN staffing standard · Below chain average · $138,434 in fines
What this means for your family
While Edenbrook Lakeside has a capable rehabilitation therapy team that has helped many patients return home, the facility struggles with significant staffing and hygiene issues. Families should conduct an in-person tour, specifically checking for cleanliness and staff responsiveness, and ensure they have a clear point of contact for communication before admitting a loved one.
Google Reviews
Google Reviews
63 reviews on Google“Edenbrook Lakeside receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while others report severe neglect and systemic operational failures. Critical concerns frequently cited include chronic understaffing, poor communication, and significant lapses in basic hygiene and patient care. Families considering this facility should be aware of the stark contrast between successful rehab outcomes and reports of unresponsive care for high-acuity residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Some individual staff members noted for compassion
- Successful rehabilitation and discharge outcomes
- Helpful social work and administrative support for some families
Concerns
- Chronic understaffing and slow response times to call lights (mentioned by 9 reviewers)
- Poor hygiene, cleanliness, and unpleasant odors (mentioned by 6 reviewers)
- Inadequate communication and difficulty reaching management (mentioned by 5 reviewers)
- Poor quality or inappropriate food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing levels, what is your specific protocol for ensuring that call lights are answered promptly, especially during evening and weekend shifts?
- 3What is your current strategy for maintaining consistent facility cleanliness and odor control throughout the common areas and resident rooms?
- 4Since rehabilitation is a noted strength here, how do you ensure that the same level of attention and care is provided to long-term residents who aren't in active therapy?
- 5Can you walk me through the process for how family members can best reach management if they have a concern that needs immediate attention?
- 6What steps are being taken to improve the variety and quality of the dining program to ensure it meets the nutritional and personal preferences of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff doesn't seem to have the knowledge, the patience, or enough staff in general to continue to check on, treat, and correct issues with ederly patient's, who require extensive care.”
“My dad wearing the same pair of pants for a week that had a visible poop stain on the inside... Unreturned calls and messages to the Director of Nursing.”
“Patients, appeared unkept, water on floor on units visited, 20/1 staffing ratio for nurses on acute rehab, rehab combo snf unit smelled of urine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility that revealed serious issues including abuse/neglect allegations, with 15 complaint-triggered deficiencies among 58 total violations. The facility has recurring problems with medication management, pressure ulcer care, and fire safety systems that persist across multiple surveys from 2022 through 2025, though all deficiencies show correction dates.
Apr 7, 2026Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Feb 26, 2025Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Oct 24, 2024Routine9
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 24, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 27, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Federal Penalties
Fine
Jan 10, 2024
$59,813
Payment Denial
Jan 10, 2024
11-day denial
Fine
Dec 6, 2023
$78,621
Ownership & Operations
Who Operates This Facility
Edenbrook Lakeside
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 15 of 18
Ownership & Management
Owners
Feinstein, Dan
Owner
Lifsics, Channie
Owner
Polstein, Mordechai
Owner
Stesel, Maxim
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit edenbrooklakeside.com
Medicare data downloads
Original nursing home datasets
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