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Nursing HomeMedicaid

Saginaw Senior Care and Rehabilitation Center, LLC

Strong Medicare quality ratings; families often praise effective therapy department. Still worth an in-person visit.

4322 Mackinaw Road, Saginaw Township North · Saginaw, MI 4860371 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 28 Google reviews

Saginaw Senior Care and Rehabilitation Center, LLC Nursing Home in Saginaw, MI — Street View
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What this means for your family

While some families report a positive experience with the therapy team and facility cleanliness, the facility has documented reports of severe neglect and poor communication. We strongly advise you to conduct unannounced visits and ask management specifically about their protocols for handling patient complaints and ensuring 24/7 staff responsiveness.

Google Reviews

Google Reviews

28 reviews on Google
Saginaw Senior Care and Rehabilitation Center receives highly polarized feedback, with some families praising the therapy department and facility cleanliness, while others report severe neglect and unprofessional conduct. Critical concerns include reports of patient abandonment, rude staff communication, and inconsistent staffing levels that impact basic care quality.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Effective therapy department
  • Clean and well-maintained facility
  • Private rooms with comfortable amenities

Concerns

  • Severe neglect and poor patient care (mentioned by 3 reviewers)
  • Rude and unprofessional staff communication (mentioned by 3 reviewers)
  • Inadequate staffing levels (mentioned by 2 reviewers)
  • Poor quality of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(4)'20(6)'23(10)'25(4)'26(3)

Distribution · 55 analyzed

5
26
4
4
3
4
2
0
1
21

How They Respond to Reviews

54%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility is very well-maintained; could you tell me more about the amenities available in the private rooms?
  • 2What specific steps are being taken to ensure consistent and professional communication between the nursing staff and family members?
  • 3Could you describe the daily dining experience and how the menu is planned to ensure nutritious and appetizing meals for the residents?
  • 4How does the therapy department work with residents to help them regain their independence and strength?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6I saw that the management engages with feedback from the community; how does the facility use resident and family input to improve care quality?

Personalized based on this facility's data


Key Review Excerpts

My mom was left to lay in bloody vomit at 2am. The administrator was able to view this and the aide telling her to not turn her light on again after watching the cameras.

Long-term resident's family · 2024☆☆☆☆

My family couldn’t ask for a better facility for my mother. They made her feel welcomed and part of a family. They took time to get to know her and learn her about her interests and personality traits.

Long-term resident's family · 2026★★★★★

The food was excellent. The staff are exceptional. It is never a place anyone wants to be but when you have too, it is nice that it is a great home. Impressed how clean and fresh smelling the place usually is.

Long-term resident's family · 2019★★★★
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
99%
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
19.4%
MI
20.2%
Saginaw
20.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.4%
MI
15.0%
Saginaw
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
12.1%
MI
4.2%
Saginaw
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
14.4%
MI
11.2%
Saginaw
13.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
MI
95.2%
Saginaw
95.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MI
95.0%
Saginaw
96.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.5%
Better than Avg
Here
89.5%
US
79.7%
MI
79.5%
Saginaw
85.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Better than Avg
Here
89.1%
US
81.8%
MI
83.0%
Saginaw
88.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Saginaw
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (9.8)
5 complaint-triggered
$68,083 in fines

Saginaw Senior Care has concerning deficiency patterns with families filing multiple complaints about care issues including pressure ulcer treatment, medication safety, and emergency response. The facility shows recurring problems across care planning, medication management, and resident rights spanning multiple surveys from 2023-2024. While all deficiencies show correction dates, the persistent nature of medication and care planning issues across surveys suggests ongoing quality challenges families should investigate thoroughly.

Dec 4, 2025Routine
8
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Feb 6, 2025Complaint
1
0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Oct 9, 2024Routine
14
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 15, 2024Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 1, 2024Complaint
3
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 19, 2023Routine
13
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Oct 9, 2024

$51,282

Fine

Jul 15, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

Saginaw Senior Care and Rehabilitation Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Nexcare Health Systems

Chain Size

20 facilities nationwide

Chain avg rating: 3.6/5 · Rank 10 of 20

Ownership & Management

Owners

Nexcare Holdings, LLC

Owner · Organization

100%

Key personnel

Massoll, FredW-2 Managing EmployeeSangster, ToddOfficer / DirectorNexcare Health Systems, LLCManagerPerry, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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