Rydal Park of Philadelphia Presbytery Homes, INC
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 100 Google reviews

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What this means for your family
Rydal Park is an excellent choice for Independent Living, offering a vibrant community and high-quality housing. However, if your loved one requires skilled nursing, rehab, or memory care, you must be prepared to be a daily advocate; multiple families have reported staffing shortages and slow response times in these units.
Google Reviews
Google Reviews
100 reviews on Google“Rydal Park of Philadelphia is a large, upscale Life Plan Community that receives high praise for its Independent Living cottages, well-maintained grounds, and active social environment. However, families of residents in the medical, rehab, and assisted living units frequently report significant concerns regarding understaffing, slow response times to call lights, and inconsistent communication from administration. While many residents enjoy the amenities, those requiring higher levels of care should be prepared to be highly involved in monitoring their loved one's daily needs.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- Active social community with diverse activities
- High-quality Independent Living accommodations
- Professional and friendly staff in many departments
Concerns
- Slow or unresponsive nursing staff in medical/rehab units (mentioned by 6 reviewers)
- Inconsistent or poor communication from administration (mentioned by 4 reviewers)
- Understaffing in assisted living and medical units (mentioned by 4 reviewers)
- Concerns regarding quality of food and dining services (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that the nursing team remains responsive and attentive to residents' needs throughout the day and night?
- 2I noticed that communication is a high priority for families; what is your standard process for keeping us updated on our loved one's health and any changes in their care plan?
- 3With the beautiful grounds and active social calendar, how do you help new residents integrate into the community and find activities that match their personal interests?
- 4Regarding the medical and rehab units, what steps are you taking to ensure consistent, timely support for residents who need extra assistance with daily tasks?
- 5I appreciate that the leadership team is active in responding to feedback; how do you incorporate family input into improving the quality of the dining and meal services?
- 6Since memory care requires specialized attention, could you walk me through the specific training and safety protocols your staff follows to support residents in that unit?
Personalized based on this facility's data
Key Review Excerpts
“If your loved one is at Rydal Park Rehab, check on them daily. Aside from med pass, the halls are vacant with lights on and people yelling help.”
“The medical center is horrible. If your loved one is there for rehab you better be there every day to assure that care is provided. If your loved one needs assistance to ambulate it can be a long time before a call light is answered.”
“My family member came to Rydal Park after having hip surgery. She is impressed and so am I! The facility is extremely nice, it is immaculate and they have great food.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring deficiencies across multiple surveys, with families filing complaints about abuse investigation responses and transfer notifications. The most frequent issues involve infection control (cited three times), food safety and nutrition, and resident rights violations. While all deficiencies show correction dates, the repeated problems with infection control and basic safety standards suggest ongoing operational challenges that warrant careful evaluation during your visit.
Mar 6, 2025Routine11
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 24, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 6, 2024Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 13, 2023Routine7
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Ownership & Operations
Who Operates This Facility
Rydal Park of Philadelphia Presbytery Homes, INC
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 11 of 17
Ownership & Management
Owners
Humangood Pennsylvania
Owner · Organization
Humangood
Owner (parent company) · Organization
Humangood Cornerstone
Owner (parent company) · Organization
Humangood East
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
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