Rutland Nursing Home, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $55,231 in fines · Abuse citation
What this means for your family
This facility has received numerous, severe reports regarding hygiene, pest infestations, and property theft. While some families report positive outcomes from the rehabilitation team, the consistent pattern of neglect and poor communication makes it difficult to recommend; we strongly advise touring the facility in person and checking the most recent state health inspection reports before considering admission.
Google Reviews
Google Reviews
74 reviews on Google“Rutland Nursing Home, Inc. faces severe and consistent criticism regarding facility cleanliness, pest infestations, and neglectful care. While a small subset of reviewers reports positive experiences with specific nursing or rehabilitation staff, the overwhelming majority of feedback highlights dangerous understaffing, theft of personal property, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Compassionate care from select individual nurses
- Religious and community support services
Concerns
- Facility hygiene, including pests (rats, roaches, flies) and mold (mentioned by 10 reviewers)
- Neglect and slow response times to call bells (mentioned by 9 reviewers)
- Theft of resident property and personal belongings (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from management/social workers (mentioned by 6 reviewers)
- Inadequate or cold food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what specific protocols and professional services are currently in place to ensure a clean, pest-free, and sanitary environment for residents?
- 2I understand that call bell response times are critical; what is your current system for monitoring staff responsiveness to ensure residents receive timely assistance?
- 3With the facility's current CMS health inspection rating, what specific steps is the leadership team taking to address the identified deficiencies and improve overall quality of care?
- 4How do you ensure the safety and security of residents' personal belongings and valuables within their rooms?
- 5Could you walk me through the process for family members to receive regular updates on their loved one's care, and how do you ensure consistent communication from management and social workers?
- 6Regarding the dining experience, what measures are being taken to improve the quality, temperature, and variety of the meals served to residents?
Personalized based on this facility's data
Key Review Excerpts
“My husband spent less than 24 hours in this place. He walked in using a walker and came back out on a stretcher back to the hospital where he was coming from.”
“The place is infested with mice and roaches. The ceilings have mold and look like they are ready to fall.”
“The staff helped him progress from a baby bad to a man, and we're grateful for their dedication and care. In addition, he still sees all of his fantastic doctors at the facility's clinic”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
1
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, revealing serious concerns about resident safety, abuse prevention, and care planning that persist across recent surveys. The facility shows recurring problems with safety protocols, resident rights protection, and medication management, with particularly troubling deficiencies in preventing abuse and maintaining safe living conditions. While most issues are reportedly corrected, the pattern of complaints and repeated violations in core care areas warrants careful consideration during any visit.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jul 9, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 31, 2025Routine15
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Federal Penalties
Fine
Jun 12, 2025
$55,231
Ownership & Operations
Who Operates This Facility
Rutland Nursing Home, INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit kingsbrook.org
Medicare data downloads
Original nursing home datasets
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