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Nursing HomeMedicaid

Royal Plaza Health and Rehabilitation of Cascadia

Strong Medicare quality ratings; families often praise engaging and robust activities program. Still worth an in-person visit.

2870 Juniper Drive, Lewiston, ID 8350176 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 37 Google reviews

5
4
3
2
1
Royal Plaza Health and Rehabilitation of Cascadia Nursing Home in Lewiston, ID — Street View
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What this means for your family

While many residents enjoy the active social life and compassionate care, there are recurring reports of staffing shortages that impact basic hygiene and response times. When touring, ask specifically about current staffing ratios for the night shift and how the facility manages call-light response times to ensure your loved one's needs will be met promptly.

Google Reviews

Google Reviews

37 reviews on Google
Royal Plaza receives polarized feedback, with many long-term residents and their families praising the compassionate staff, engaging activities, and home-like environment. However, recent reviews from 2023-2025 highlight significant concerns regarding staffing shortages, slow response times for basic assistance, and inconsistent hygiene care. Families should carefully weigh the strong social atmosphere against reports of neglect and communication lapses.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean4.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Engaging and robust activities program
  • Compassionate and friendly staff
  • Welcoming and home-like environment
  • Strong social opportunities for residents

Concerns

  • Severe understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
  • Inconsistent hygiene and personal care (e.g., infrequent showers/diaper changes) (mentioned by 2 reviewers)
  • Poor communication and responsiveness from management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(11)1.02022(1)2.02023(4)3.62024(9)4.02025(8)3.32026(7)

Distribution · 40 analyzed

5
27
4
1
3
0
2
0
1
12

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your activities program; could you tell us more about the specific social opportunities available for residents?
  • 2How does the nursing team ensure that personal care needs, like hygiene and regular assistance, are met consistently throughout every shift?
  • 3What is the protocol for managing medications, and how do you ensure there are no errors in the administration process?
  • 4In the event of a medical emergency during the night, what is the immediate procedure for getting care for a resident?
  • 5How does the management team stay in touch with families to provide regular updates on a resident's well-being and any changes in their health?
  • 6With the facility being a cozy size, how do you ensure that staff are always available and responsive when a resident presses their call light?

Personalized based on this facility's data


Key Review Excerpts

63 days and only 3 showers and 2 bedbaths. Unacceptable! Hire a shower aide. Severely understaffed. Wait time for assistance can be hours.

Family member · 2024☆☆☆☆

I have lived here for the last 3 years, and I love it! I am 92 and I was afraid to drive and my kids live out of town so I decided to move in. The rooms are very quiet and I feel like it is safe outside the door.

Resident · 2026★★★★★

Those are not what the real rooms look like they're very dark very dingy and you get absolutely no help from the staff my father was there and he would go for a whole day without them even talking to him seeing a person or changing his diaper

Resident's daughter · 2023☆☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
3.33hrs
81%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
19.4%
ID
22.6%
Nez perce
24.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.1%
Mixed vs Avgs
Here
18.1%
US
15.3%
ID
17.6%
Nez perce
26.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
12.1%
ID
14.4%
Nez perce
15.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
14.4%
ID
16.6%
Nez perce
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
15.5%
ID
20.1%
Nez perce
17.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
1.6%
ID
2.0%
Nez perce
0.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
79.8%
ID
86.5%
Nez perce
85.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
81.8%
ID
90.6%
Nez perce
90.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.0%
Worse than Avg
Here
4.0%
US
1.6%
ID
1.7%
Nez perce
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.8)
13 complaint-triggered

This facility shows a concerning pattern with 13 complaint-triggered deficiencies, indicating families have filed reports about problems. Recurring issues span resident rights, care planning, medication management, and emergency preparedness, with some deficiencies persisting across multiple surveys from 2021 through 2025. While all violations show correction dates, the ongoing nature of complaints and repeated problems in core care areas suggest persistent quality concerns that warrant careful consideration.

Apr 17, 2025Complaint
3
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 17, 2025Routine
5
0036Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Nov 8, 2024Complaint
10
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 24, 2021Routine
22
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0740Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0725Actual harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0677Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Royal Plaza Health and Rehabilitation of Cascadia

Organization Type

for profit

Chain Affiliation

Chain Name

Cascadia Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 3.2/5 · Rank 19 of 43

Ownership & Management

Owners

Cascadia Idaho Operations LLC

Owner · Organization

Cascadia Hc Group LLC

Owner (parent company) · Organization

Cascadia Healthcare LLC

Owner (parent company) · Organization

Cascadia Holdco LLC

Owner (parent company) · Organization

Hammond, Owen

Owner (parent company)

Laforte, Stephen

Owner (parent company)

Nelson, Timothy

Owner (parent company)

Key personnel

Timberline Ohi Tenant LLC5% or Greater Security InterestWhite Oak Healthcare Finance LLC5% or Greater Security InterestCascadia Hc Group LLCManagerCascadia Healthcare LLCManagerCascadia Holdco LLCManager
Source: Medicare provider data

Contact

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References & Resources

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