Royal Plaza Health and Rehabilitation of Cascadia
Strong Medicare quality ratings; families often praise engaging and robust activities program. Still worth an in-person visit.
based on 37 Google reviews

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What this means for your family
While many residents enjoy the active social life and compassionate care, there are recurring reports of staffing shortages that impact basic hygiene and response times. When touring, ask specifically about current staffing ratios for the night shift and how the facility manages call-light response times to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
37 reviews on Google“Royal Plaza receives polarized feedback, with many long-term residents and their families praising the compassionate staff, engaging activities, and home-like environment. However, recent reviews from 2023-2025 highlight significant concerns regarding staffing shortages, slow response times for basic assistance, and inconsistent hygiene care. Families should carefully weigh the strong social atmosphere against reports of neglect and communication lapses.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and robust activities program
- Compassionate and friendly staff
- Welcoming and home-like environment
- Strong social opportunities for residents
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
- Inconsistent hygiene and personal care (e.g., infrequent showers/diaper changes) (mentioned by 2 reviewers)
- Poor communication and responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your activities program; could you tell us more about the specific social opportunities available for residents?
- 2How does the nursing team ensure that personal care needs, like hygiene and regular assistance, are met consistently throughout every shift?
- 3What is the protocol for managing medications, and how do you ensure there are no errors in the administration process?
- 4In the event of a medical emergency during the night, what is the immediate procedure for getting care for a resident?
- 5How does the management team stay in touch with families to provide regular updates on a resident's well-being and any changes in their health?
- 6With the facility being a cozy size, how do you ensure that staff are always available and responsive when a resident presses their call light?
Personalized based on this facility's data
Key Review Excerpts
“63 days and only 3 showers and 2 bedbaths. Unacceptable! Hire a shower aide. Severely understaffed. Wait time for assistance can be hours.”
“I have lived here for the last 3 years, and I love it! I am 92 and I was afraid to drive and my kids live out of town so I decided to move in. The rooms are very quiet and I feel like it is safe outside the door.”
“Those are not what the real rooms look like they're very dark very dingy and you get absolutely no help from the staff my father was there and he would go for a whole day without them even talking to him seeing a person or changing his diaper”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 13 complaint-triggered deficiencies, indicating families have filed reports about problems. Recurring issues span resident rights, care planning, medication management, and emergency preparedness, with some deficiencies persisting across multiple surveys from 2021 through 2025. While all violations show correction dates, the ongoing nature of complaints and repeated problems in core care areas suggest persistent quality concerns that warrant careful consideration.
Apr 17, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 17, 2025Routine5
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nov 8, 2024Complaint10
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 24, 2021Routine22
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Royal Plaza Health and Rehabilitation of Cascadia
for profit
Chain Affiliation
Cascadia Healthcare
44 facilities nationwide
Chain avg rating: 3.2/5 · Rank 19 of 43
Ownership & Management
Owners
Cascadia Idaho Operations LLC
Owner · Organization
Cascadia Hc Group LLC
Owner (parent company) · Organization
Cascadia Healthcare LLC
Owner (parent company) · Organization
Cascadia Holdco LLC
Owner (parent company) · Organization
Hammond, Owen
Owner (parent company)
Laforte, Stephen
Owner (parent company)
Nelson, Timothy
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit royalplazaliving.com
Medicare data downloads
Original nursing home datasets
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