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Assisted Living

Royal Palms Senior Living LLC

Families consistently rate this highly — reviewers highlight exceptional family communication and updates. Schedule a visit to confirm the fit.

209 Bybee Dr., Conroe, TX 7730113 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.7/5

based on 31 Google reviews

5
4
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Royal Palms Senior Living LLC Assisted Living in Conroe, TX — Street View
Street View

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What this means for your family

Royal Palms is an excellent choice for families seeking a personalized, home-like environment with exceptional communication from management. However, due to a highly critical report regarding end-of-life care and neglect, it is vital to interview the staff personally and ask about their protocols for monitoring residents and notifying families during emergencies.

Google Reviews

Google Reviews

31 reviews analyzed
Royal Palms Senior Living is highly regarded for its residential, home-like atmosphere and the exceptional communication provided by the owner, Melissa. While most families praise the compassionate care and cleanliness, one extremely serious report of neglect during a resident's passing must be addressed with extreme caution.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0ActivitiesN/AMedsN/AMemory9.0Comms10.0ValueN/A

Strengths

  • Exceptional family communication and updates
  • Clean, well-maintained, and odor-free environment
  • Compassionate and personalized caregiving
  • Home-like, non-institutional atmosphere

Concerns

  • Serious allegation of neglect and lack of notification regarding death
  • Staff behavior/treatment of families

Rating Trends

Tap a year to see what changed

2345.0'18(6)4.25.0'20(4)5.05.0'22(4)5.05.0'24(11)4.3'25(6)

Distribution

5
29
4
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11 reviews posted between Dec 10, 2024Dec 11, 2024 · 11 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how much you prioritize keeping families in the loop; how do you typically share daily updates or important news with us?
  • 2Since the environment here feels so much more like a home than an institution, what kind of daily activities or social outings do the residents participate in together?
  • 3With such a small, intimate community of 13 residents, how do you ensure that each person's specific care plan is personalized and closely monitored?
  • 4In the event of a medical emergency or a change in health status during the night, what is your specific protocol for notifying the family immediately?
  • 5How do you maintain the high standards of cleanliness and the fresh, comfortable atmosphere that people love about Royal Palms?
  • 6What steps does your team take to ensure that communication remains seamless between the caregivers and the family, especially during sensitive transitions?

Personalized based on this facility's data


Key Review Excerpts

Melissa does a great job calling our family and keeping us posted, which makes us feel at ease.

Long-term resident's family · 2025★★★★★

Before moving there she could barely walk and eat. 4 months later she is walking around (no falls since then),eating 3 meals a day and socializing with other people.

Long-term resident's family · 2025★★★★★

We are so thrilled that Melissa communicates with our family through calls, texts and pictures. She has been a Godsend to our family.

Long-term resident's family · 2024★★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
10deficiencies

Key Findings

Royal Palms Senior Living had several Life Safety Code violations identified during a February 2021 inspection, primarily related to fire safety systems, building maintenance, and emergency preparedness. Most of these issues were corrected by March 2021, and no recent enforcement actions were found on record.

May 25, 2022Routine
CleanReport

No deficiencies found during this inspection.

Feb 12, 2021Routine

Life Safety Code (10 violations)

Life Safety CodeCorrected Mar 9, 2021

The facility failed to provide the required emergency preparedness and response plan training and conduct drills.

Life Safety CodeCorrected Mar 4, 2021

The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.

Life Safety CodeCorrected Mar 4, 2021

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Life Safety CodeCorrected Mar 3, 2021

The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.

Life Safety CodeCorrected Mar 3, 2021

The facility failed to ensure the building was kept in good repair.

Life Safety CodeCorrected Mar 14, 2021

The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Mar 4, 2021

The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.

Life Safety CodeCorrected Mar 3, 2021

The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.

Life Safety CodeCorrected Feb 23, 2021

The facility failed to ensure an annual inspection was conducted by the local fire marshal.

Life Safety CodeCorrected Feb 13, 2021

The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented

Ownership & Operations

Who Operates This Facility

Owner / Operator

Royal Palms Senior Living LLC

Organization Type

for profit

Administrator

MELISSA PECHIANU

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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