Nursing HomeMedicaid Investigative

Royal Palms Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

630 W. Broadway, Vineyard · Glendale, CA 91204|140 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 29 Google reviews

(818) 247-3395 Directions Website

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Above-median deficiencies (20 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $79,980 in fines

Source: Medicare data

What this means for your family

While some patients find the nursing staff helpful for daily tasks like feeding and medication, the facility has a history of severe allegations regarding patient neglect and staff unprofessionalism. If you choose this facility, you must closely monitor hygiene standards and ensure that staff are adhering to all medical protocols and privacy laws.

Google Reviews

29 reviews on Google

“Families should approach this facility with extreme caution due to severe allegations of medical negligence, HIPAA violations, and staff misconduct. While some individual patients praise the attentive nursing care and medication management, multiple reviewers report disturbing incidents of staff disrespecting patients and poor facility hygiene.”

Quality Themes

Tap a score for details

Strengths

Attentive nursing care for daily needs
Timely medication distribution
Clean facility environment (noted by some)
Follow-up care after discharge

Concerns

Staff misconduct and unprofessionalism (mentioned by 3 reviewers)
Negligence and poor quality of care (mentioned by 4 reviewers)
Poor food quality and hygiene (mentioned by 2 reviewers)
Communication and administrative delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard great things about how attentive the nursing staff is with daily needs; how do you ensure that same level of care is maintained during shift changes?
2Since medication timing is a strength here, what specific protocols do you have in place to ensure there are no delays or errors in distribution?
3Could you tell us more about the dining experience, specifically regarding how you manage food variety and maintain high standards of hygiene in the dining area?
4How does the administration handle communication with families to ensure we are always kept up-to-date on any changes in our loved one's condition?
5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“Since I was transferred to Royal Palms I witness nurses doing exceptionally well services. Distributing meds on $on time, feeding by hand when necessary, showering, and changing diapers as well as washing soiled linen.”

Rehab patient · 2024★★★★★

“We were called to pick up a mentally I'll patient and upon arrival we found at least 10 staff members gathered around the patient LAUGHING AT HER and taking pictures.”

EMT (First Responder) · 2019★☆☆☆☆

“The patient's improved handling of debilitating problems and giving patients tools to react constructively is something the staff needs to be commended for as well as the excellent followup after discharge.”

Patient's family · 2023★★★★★

Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.42hrs

57%

Registered nurses for medical care

Total Nursing

4.08hrs

100%

All nurses + aides combined

Staff Turnover

24%

Lower is better (< 30% = good)

RN Turnover

21%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility85.4%

Worse than Avg

Here

85.4%

95.5%

98.2%

Los angeles

97.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility14.8%

Worse than Avg

Here

14.8%

12.1%

7.0%

Los angeles

8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

15.4%

11.6%

Los angeles

11.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility92.6%

Worse than Avg

Here

92.6%

93.4%

98.6%

Los angeles

99.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.1%

Mixed vs Avgs

Here

13.1%

19.5%

13.7%

Los angeles

10.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.8%

Mixed vs Avgs

Here

15.8%

19.4%

10.7%

Los angeles

9.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility81.1%

Worse than Avg

Here

81.1%

81.8%

94.2%

Los angeles

94.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.6%

Mixed vs Avgs

Here

85.6%

79.7%

93.2%

Los angeles

92.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Worse than Avg

Here

1.8%

1.6%

1.5%

Los angeles

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies

4penalties

Well above state avg (15.4)

48 complaint-triggered

$79,980 in fines

Families have filed numerous complaints triggering 41% of deficiencies, with multiple recurring issues in care planning, safety supervision, and medication management. The facility shows persistent problems across surveys, including two recent uncorrected deficiencies for daily care assistance and accident prevention. While most violations are eventually corrected, the high complaint volume and repeat safety issues suggest ongoing quality concerns that warrant careful consideration during your visit.

Mar 10, 2026Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 25, 2026Complaint2 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 11, 2026Complaint1 finding

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 3, 2026Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 30, 2025Complaint2 findings

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 23, 2025Complaint2 findings

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Federal Penalties

Fine

Apr 17, 2024

$45,767

Payment Denial

Apr 17, 2024

15-day denial

Fine

Jan 4, 2024

$34,213

Payment Denial

Jan 4, 2024

17-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Royal Palms Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Serrano Group

Chain Size

11 facilities nationwide

Chain avg rating: 2.3/5 · Rank 7 of 11

Ownership & Management

Owners

Palms Licensee 3 LLC

Owner · Organization

100%

Bin Mendel LLC