Royal of Fairhaven Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews
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What this means for your family
This facility has a strong reputation for successful rehabilitation and attentive care, particularly in the dementia unit. However, because multiple families have reported serious concerns regarding neglect and communication during medical emergencies, we strongly advise you to conduct an unannounced visit and ask specifically about their protocols for notifying families during health changes.
Google Reviews
Google Reviews
39 reviews on Google“The Royal of Fairhaven receives highly polarized feedback, with many families praising the facility for its attentive nursing staff, effective rehabilitation programs, and clean environment. However, there are serious, recurring allegations of neglect, poor communication during medical emergencies, and instances where residents were left unattended for extended periods. Families considering this facility should weigh the positive experiences of rehab patients against the severe concerns raised regarding basic care standards and administrative transparency.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Attentive and caring nursing staff
- Clean and well-maintained facility interior
- Responsive management and office staff
Concerns
- Serious allegations of neglect resulting in patient harm or death (mentioned by 4 reviewers)
- Poor communication regarding resident health status and emergencies (mentioned by 2 reviewers)
- Staff responsiveness and ignoring resident needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that rehabilitation is a noted strength here, how do you integrate those therapy programs into the daily routines of long-term residents?
- 2Could you walk me through your specific protocol for communicating with families when there is a change in a resident's health status or an urgent medical situation?
- 3With four recent state violations on record, what specific steps has the facility taken to address those concerns and improve the quality of care?
- 4How do you ensure that staff members remain attentive and responsive to individual resident needs throughout all shifts, especially during busy periods?
- 5What opportunities are available for residents to engage in social activities and maintain a sense of community within the facility?
- 6How do you ensure that families feel heard and supported if they have concerns about their loved one's safety or well-being?
Personalized based on this facility's data
Key Review Excerpts
“My Dad was in the dementia unit on the 2nd Floor. I can honestly say I never once had to worry if he was being taken care of the way I would have wanted him to be.”
“My husband was referred to The Royal for rehab... The staff are both skilled and kind, and my husband’s condition improved dramatically under their care.”
“My brother David was at the Royal in August. I am so thankful to everyone that works there. My brother did really good while he was there. They kept him busy with activities and sitting outside on that beautiful front porch”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, resulting in deficiencies around care planning and safety supervision that were corrected. The facility shows recurring issues across multiple surveys in care planning and treatment, food service quality, and resident rights. While all deficiencies appear to have been addressed with correction dates, the pattern of repeated problems in core care areas suggests families should carefully evaluate current conditions during visits.
Mar 3, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 9, 2024Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Sep 27, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 3, 2021Routine9
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Sep 27, 2023
$8,648
Ownership & Operations
Who Operates This Facility
Royal of Fairhaven Nursing Center
for profit
Chain Affiliation
Royal Health Group
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 12
Ownership & Management
Owners
Mamary, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit royalhealthgroup.com
Medicare data downloads
Original nursing home datasets
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