Our Ladys Haven of Fairhaven INC
Strong Medicare quality ratings; families often praise kind and hardworking nursing staff. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
While some families appreciate the dedication of the nursing staff, the recent reports of supply shortages and lack of communication regarding resident safety are concerning. We strongly advise touring the facility to observe the noise levels and asking management directly about their protocols for incident reporting and supply inventory management.
Google Reviews
Google Reviews
7 reviews on Google“Our Lady's Haven of Fairhaven receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism, facility noise levels, and the availability of basic care supplies. While some families have praised the nursing staff for their hard work and kindness, others have reported distressing incidents involving resident safety and inadequate living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Kind and hardworking nursing staff
- Friendly front desk personnel
Concerns
- Facility is crowded and noisy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 117 residents in the facility, how do you manage noise levels and create quiet, comfortable spaces for residents throughout the day?
- 2I noticed the facility can feel quite busy; what strategies do you use to ensure residents receive personalized attention and feel heard amidst the activity?
- 3Given the importance of keeping families informed, what is your standard process for communicating updates about a resident's health or changes in their care plan?
- 4What does a typical daily activity schedule look like to ensure residents stay engaged and connected with one another?
- 5Could you walk me through your protocol for handling medical emergencies and how quickly family members are notified if a resident’s condition changes?
- 6I see that your team is often described as hardworking and friendly; how do you support your staff to ensure they have the resources needed to provide consistent, high-quality care?
Personalized based on this facility's data
Key Review Excerpts
“Front desk is friendly and the nursing care is kind. It’s a little crowded and loud at times but these are among the hardest working people you will find caring for our elderly people.”
“The worst, my mother fell on her head they couldn't tell me why. She was in a tight community room facing a wall not even the TV. Her room was the size of a closet. Horrible people working here.”
“Crowded & loud. Staff loud & unprofessional at all times. Barely can find basic supplies (soap,lotion,diaper creams,chucks).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Our Lady's Haven shows recurring issues across multiple surveys in three key areas: resident rights, medication management, and nutrition/dietary services. Families filed at least one complaint about notification failures. While all deficiencies show correction dates, the persistence of similar problems across different surveys (2023-2025) suggests ongoing operational challenges that families should investigate during visits to ensure quality improvements have been sustained.
Nov 14, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 29, 2024Routine6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 15, 2023Routine7
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 8, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Our Ladys Haven of Fairhaven INC
nonprofit
Chain Affiliation
Diocesan Health Facilities
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit dhfo.org
Medicare data downloads
Original nursing home datasets
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