Roosevelt Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 334 Google reviews
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What this means for your family
Roosevelt Care Center is highly regarded for its cleanliness and dedicated therapy staff, making it a strong candidate for rehabilitation. However, because of isolated reports regarding missing property and staff conduct, we recommend that families maintain an active presence, label all personal belongings, and communicate regularly with the unit manager to ensure consistent care.
Google Reviews
Google Reviews
334 reviews on Google“Roosevelt Care Center is widely praised for its cleanliness, welcoming atmosphere, and professional, attentive nursing and rehabilitation staff. While the vast majority of reviews are highly positive, a small number of families have raised serious concerns regarding potential staff neglect, missing personal property, and inconsistent communication between departments.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Friendly and welcoming front desk and administrative staff
- Highly attentive and compassionate nursing and rehab teams
- Proactive and informative communication with families
Concerns
- Allegations of staff neglect or poor bedside manner (mentioned by 5 reviewers)
- Missing personal property/valuables (mentioned by 2 reviewers)
- Inconsistent communication or coordination between staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read wonderful things about how clean and odor-free the facility is; what specific cleaning protocols do you have in place to maintain that standard?
- 2The administrative team has such a great reputation for being welcoming; how do you ensure that same level of friendly communication continues between the nursing staff and our family?
- 3With the high staffing ratings here, how do you ensure that care remains consistent and coordinated across different shifts to prevent any lapses in communication?
- 4What specific steps are taken to ensure that residents' personal belongings and valuables are kept secure and accounted for?
- 5How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses take very good care of my mother . Especially Ashley. She is a gem!”
“I have to give a special note to Kelly & Kasia they are the recreational dept. But they are so much more. They keep them engaged, talk,joke, they know if they are having a bad day because they are with them alot !”
“Roosevelt Care Center took wonderful care of my mom during her subacute rehab stay. The aids were kind, attentive, and treated her with dignity and compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Roosevelt Care Center has significant ongoing concerns with infection control issues recurring across multiple surveys and families have filed complaints about medication safety and abuse reporting failures. The most persistent problems involve infection prevention, medication management, and resident safety oversight. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like infection control and the fact that families felt compelled to file formal complaints suggests systemic challenges that warrant careful consideration before placement.
May 2, 2024Routine14
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 2, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 9, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 29, 2021Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jan 24, 2020Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
May 2, 2024
$27,360
Ownership & Operations
Who Operates This Facility
Roosevelt Care Center
government
Ownership & Management
Owners
Middlesex County Improvement Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
334 reviews from families & visitors
Official Website
Visit rooseveltcarecenter.com
Medicare data downloads
Original nursing home datasets
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