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Nursing Home Top Rated

New Jersey Veterans Memorial Home Menlo

Strong Medicare quality ratings; families often praise compassionate and dedicated long-term nursing staff. Still worth an in-person visit.

132 Evergreen Rd, Edison, NJ 08818328 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 70 Google reviews

5
4
3
2
1
New Jersey Veterans Memorial Home Menlo Nursing Home in Edison, NJ — Street View
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What this means for your family

While many families report excellent, compassionate care, there is a recurring pattern of serious health concerns, specifically regarding hydration and staffing. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care to ensure their needs are being met.

Google Reviews

Google Reviews

70 reviews on Google
The New Jersey Veterans Memorial Home at Menlo Park receives polarized feedback, with many families praising the compassionate, long-term staff and clean environment, while others report severe, recurring instances of neglect. Multiple reviewers have raised urgent concerns regarding patient dehydration and inadequate staffing levels, particularly during off-hours. Families considering this facility should weigh the positive reports of dedicated care against the serious allegations of systemic neglect and poor communication.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0Activities9.0Meds3.0Memory6.0Comms3.0ValueN/A

Strengths

  • Compassionate and dedicated long-term nursing staff
  • Clean and well-maintained facility
  • Active recreation and entertainment programs
  • Strong sense of community among veteran residents

Concerns

  • Severe patient neglect and dehydration (mentioned by 7 reviewers)
  • Chronic understaffing (mentioned by 5 reviewers)
  • Poor responsiveness to family concerns regarding patient health (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(9)'19(4)'21(7)'23(3)'25(4)'26(4)

Distribution · 73 analyzed

5
44
4
8
3
2
2
4
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's strong focus on veteran community and recreation, what are some of the most popular activities residents participate in to stay connected with one another?
  • 2How does your team proactively monitor hydration and nutritional intake for residents to ensure they remain healthy and comfortable throughout the day?
  • 3What is your established protocol for communicating changes in a resident's health status or care needs to family members, and who is our primary point of contact?
  • 4With the facility's high staffing rating, how do you manage shift transitions to ensure consistent care and responsiveness to resident needs around the clock?
  • 5Could you walk us through the current process for medication management and how you ensure accuracy and timeliness for residents with complex health needs?
  • 6How does your nursing team collaborate with families to address specific health concerns or feedback, and what is the typical timeline for resolving those inquiries?

Personalized based on this facility's data


Key Review Excerpts

The home has taken extraordinary care of my mother for over a year and a half. She is in an Alzheimer's unit and they have been absolutely wonderful.

Memory care family member · 2017★★★★★

A very close family friend is a patient at the hospital, he was rushed to the hospital twice with in a month and half due to severe dehydration causes simply by NEGLECT.

Long-term resident's family · 2022☆☆☆☆

My husband Lincoln has been a resident since June 2022 at the Veterans Memorial nursing Home. It Is a wonderful facility. Dr. Kaylen is wonderful and all the nurses and aides in the Liberty Unit are wonderful.

Long-term resident's family · 2025★★★★★
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.05hrs
OK
Registered nurses for medical care
Total Nursing
5.61hrs
OK
All nurses + aides combined
Staff Turnover
16%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NJ
11.7%
Middlesex
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
NJ
15.7%
Middlesex
19.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.0%
Worse than Avg
Here
17.0%
US
15.3%
NJ
9.1%
Middlesex
13.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.5%
NJ
18.9%
Middlesex
19.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.5%
Worse than Avg
Here
16.5%
US
14.4%
NJ
9.2%
Middlesex
15.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.6%
Mixed vs Avgs
Here
16.6%
US
15.4%
NJ
12.7%
Middlesex
22.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.7%
NJ
80.1%
Middlesex
76.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.7%
Worse than Avg
Here
72.7%
US
81.8%
NJ
78.7%
Middlesex
77.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
NJ
1.2%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (8.5)

This facility has significant ongoing compliance challenges with 44 deficiencies across three recent surveys, showing persistent problems in fire safety systems, resident care planning, and quality of care. Fire safety issues including faulty sprinkler systems, exit signs, and alarm systems have recurred across multiple inspections, while resident rights violations and inadequate care planning appear in the most recent 2025 survey. Though all deficiencies show correction dates, the pattern of recurring safety and care issues suggests systemic problems that families should carefully consider before placement.

Sep 5, 2025Routine
13
0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Jul 16, 2024Routine
8
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Sep 8, 2022Routine
23
0658Immediate jeopardy · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0825Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Jersey Veterans Memorial Home Menlo

Organization Type

government

Ownership & Management

Key personnel

Kranis, LisaOfficer / DirectorJani, HimanshuManagerKamanda, SaarndupeManagerKranis, LisaManagerLeung, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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