New Jersey Veterans Memorial Home Menlo
Strong Medicare quality ratings; families often praise compassionate and dedicated long-term nursing staff. Still worth an in-person visit.
based on 70 Google reviews

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What this means for your family
While many families report excellent, compassionate care, there is a recurring pattern of serious health concerns, specifically regarding hydration and staffing. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care to ensure their needs are being met.
Google Reviews
Google Reviews
70 reviews on Google“The New Jersey Veterans Memorial Home at Menlo Park receives polarized feedback, with many families praising the compassionate, long-term staff and clean environment, while others report severe, recurring instances of neglect. Multiple reviewers have raised urgent concerns regarding patient dehydration and inadequate staffing levels, particularly during off-hours. Families considering this facility should weigh the positive reports of dedicated care against the serious allegations of systemic neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated long-term nursing staff
- Clean and well-maintained facility
- Active recreation and entertainment programs
- Strong sense of community among veteran residents
Concerns
- Severe patient neglect and dehydration (mentioned by 7 reviewers)
- Chronic understaffing (mentioned by 5 reviewers)
- Poor responsiveness to family concerns regarding patient health (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on veteran community and recreation, what are some of the most popular activities residents participate in to stay connected with one another?
- 2How does your team proactively monitor hydration and nutritional intake for residents to ensure they remain healthy and comfortable throughout the day?
- 3What is your established protocol for communicating changes in a resident's health status or care needs to family members, and who is our primary point of contact?
- 4With the facility's high staffing rating, how do you manage shift transitions to ensure consistent care and responsiveness to resident needs around the clock?
- 5Could you walk us through the current process for medication management and how you ensure accuracy and timeliness for residents with complex health needs?
- 6How does your nursing team collaborate with families to address specific health concerns or feedback, and what is the typical timeline for resolving those inquiries?
Personalized based on this facility's data
Key Review Excerpts
“The home has taken extraordinary care of my mother for over a year and a half. She is in an Alzheimer's unit and they have been absolutely wonderful.”
“A very close family friend is a patient at the hospital, he was rushed to the hospital twice with in a month and half due to severe dehydration causes simply by NEGLECT.”
“My husband Lincoln has been a resident since June 2022 at the Veterans Memorial nursing Home. It Is a wonderful facility. Dr. Kaylen is wonderful and all the nurses and aides in the Liberty Unit are wonderful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing compliance challenges with 44 deficiencies across three recent surveys, showing persistent problems in fire safety systems, resident care planning, and quality of care. Fire safety issues including faulty sprinkler systems, exit signs, and alarm systems have recurred across multiple inspections, while resident rights violations and inadequate care planning appear in the most recent 2025 survey. Though all deficiencies show correction dates, the pattern of recurring safety and care issues suggests systemic problems that families should carefully consider before placement.
Sep 5, 2025Routine13
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jul 16, 2024Routine8
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 8, 2022Routine23
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
New Jersey Veterans Memorial Home Menlo
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit nj.gov
Medicare data downloads
Original nursing home datasets
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