Rolling Hills Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 114 Google reviews

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What this means for your family
This facility offers a lovely, family-oriented atmosphere with highly praised bilingual staff and excellent dining options. However, you must exercise extreme caution and perform your own rigorous checks regarding medication management and staffing levels, as recent reports of medical negligence and poor communication are deeply concerning.
Google Reviews
Google Reviews
114 reviews on Google“Rolling Hills Care Center is frequently praised for its warm, family-like atmosphere and a compassionate nursing staff that treats residents with dignity. However, recent reviews have raised serious alarms regarding medical negligence, medication errors, and significant issues with facility maintenance and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Warm, family-like atmosphere
- Bilingual admissions and communication
- Clean and well-maintained environment
Concerns
- Serious medical negligence and medication errors (mentioned by 2 reviewers)
- Poor communication from management and social workers (mentioned by 2 reviewers)
- Inadequate physical therapy equipment and care (mentioned by 2 reviewers)
- Issues with facility maintenance and utilities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warm, family-like atmosphere here; what kind of daily activities or social gatherings do you host to keep residents engaged?
- 2Since we value clear communication, how do the nursing staff and management keep families updated on a loved one's daily well-being?
- 3Could you walk us through your specific protocols for medication administration and how you ensure accuracy during shift changes?
- 4How does the facility handle medical emergencies or urgent changes in health status during the overnight hours?
- 5We noticed your team is great at communicating with bilingual families; how do you ensure that all medical instructions are clearly understood by everyone involved in care?
- 6What is your process for coordinating with physical therapists, and what kind of equipment is available to help residents with their mobility goals?
Personalized based on this facility's data
Key Review Excerpts
“The trauma staff and surgical team has done a masterful job and Rolling Hills Care Center has kept his trajectory with precise execution of his rehabilitation, a joint effort of an entire treatment team.”
“Horrible place. Sent my grandpa back to the ER because of their negligence. Left his medication on his bedside table, didn’t care to make sure he took it.”
“The Admissions Coordinator very helpful very pleasant she bilingual...Would definitely have my family member there...”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rolling Hills Care Center has a concerning pattern of recurring deficiencies across multiple areas, with families filing formal complaints that triggered inspections. The facility struggles most with medication management, food safety and nutrition services, and building safety issues. While all violations show correction dates, problems persist across surveys, including repeated issues with room size requirements, food handling, and safety systems, suggesting ongoing operational challenges that families should carefully evaluate.
Nov 25, 2024Routine17
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 20, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 14, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 14, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jun 10, 2022Routine15
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Rolling Hills Care Center
for profit
Chain Affiliation
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 2 of 13 (Best)
Ownership & Management
Owners
Rolling Hills Care Center Holdings LLC
Owner · Organization
Swc CA Opco, LLC
Owner (parent company) · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit rollinghillscarecenter.org
Medicare data downloads
Original nursing home datasets
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