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Nursing HomeMedicaid Investigative

Rocky Top Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

204 Industrial Park Rd, Rocky Top, TN 37769117 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 38 Google reviews

5
4
3
2
1
Rocky Top Care Center Nursing Home in Rocky Top, TN — Street View
Street View

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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (15 vs median 5.0)
  • High RN turnover (78%)

Bottom 25% in TN · Meets national RN staffing standard · $86,768 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive interactions with staff, there is a concerning pattern of reports regarding hygiene, slow response times for basic care, and lost personal items. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the responsiveness of staff to resident needs.

Google Reviews

Google Reviews

38 reviews on Google
Rocky Top Care Center receives highly polarized feedback, with some families praising the staff's compassion and others reporting severe neglect and unsanitary conditions. Recurring complaints focus on poor hygiene, slow response times for basic needs like toileting, and issues with food quality. While some visitors report a friendly atmosphere, others express significant concerns regarding the facility's cleanliness and the management of resident care.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0ActivitiesN/AMeds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and compassionate staff members
  • Effective physical and occupational therapy services
  • Helpful admission and transition support

Concerns

  • Unsanitary facility conditions and poor hygiene for residents (mentioned by 4 reviewers)
  • Slow response times for basic assistance (toileting/diaper changes) (mentioned by 3 reviewers)
  • Poor food quality and failure to meet dietary restrictions (mentioned by 3 reviewers)
  • Theft or disappearance of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(4)'21(2)'23(7)'25(3)'26(2)

Distribution · 41 analyzed

5
21
4
4
3
1
2
1
1
14

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With 15 recent state violations noted, what specific steps has the leadership team taken to improve facility cleanliness and resident hygiene protocols?
  • 2I understand that maintaining proper nutrition is vital; how does your kitchen team ensure that specific dietary restrictions are strictly followed for every meal?
  • 3Could you walk me through your current process for monitoring personal belongings to ensure that residents' items remain secure and accounted for?
  • 4Given that response times for basic assistance like toileting can be a concern for families, how do you track and manage staff availability to ensure residents receive timely help?
  • 5I noticed your team has started engaging with feedback online; how do you incorporate that input into your daily operations to improve the resident experience?
  • 6What does a typical day of social engagement look like here, and how do you encourage residents to participate in activities that match their personal interests?

Personalized based on this facility's data


Key Review Excerpts

The building is filthy and so are alot of the patients. The food was sub-par and often only half of his meal would show up, or his dietary restrictions would be completely ignored.

Long-term resident's family · 2025★★☆☆☆

Waits for over an hour regularly to have his adult diaper changed. Has been there 30 days and has had only 3 baths.

Long-term resident's family · 2025☆☆☆☆

Several of my loved one's personal belongings have disappeared: money, mobile phones, clothes, cigarettes, but and and recently an electric shaver. When confronted, staff comes down with a case of amnesia or becomes very defensive.

Long-term resident's family · 2016☆☆☆☆
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TN
12.9%
Anderson
5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.5%
Mixed vs Avgs
Here
28.5%
US
19.5%
TN
31.9%
Anderson
25.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
95.5%
TN
94.5%
Anderson
89.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.6%
Mixed vs Avgs
Here
16.6%
US
15.4%
TN
16.9%
Anderson
11.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Mixed vs Avgs
Here
89.1%
US
93.4%
TN
89.5%
Anderson
88.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.2%
Better than Avg
Here
15.2%
US
15.3%
TN
18.5%
Anderson
17.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility40.2%
Worse than Avg
Here
40.2%
US
81.8%
TN
79.4%
Anderson
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.5%
Worse than Avg
Here
47.5%
US
79.7%
TN
79.8%
Anderson
76.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TN
1.6%
Anderson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Well above state avg (5.9)
13 complaint-triggered
$86,768 in fines

Rocky Top Care Center has faced recurring serious issues, with families filing 13 complaint-triggered deficiency reports. The facility has persistent problems with abuse prevention, care planning, and administration across multiple years. Recent 2024 complaints involved inadequate nursing staff, protection from abuse, and basic care assistance. While all deficiencies show correction dates, the pattern of repeated issues in critical care areas suggests ongoing quality concerns that families should carefully evaluate.

Aug 22, 2024Routine
11
0837Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Aug 22, 2024Complaint
8
0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

May 15, 2024Complaint
5
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Jun 23, 2021Routine
5
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Oct 12, 2019Routine
15
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Federal Penalties

Fine

Aug 22, 2024

$86,768

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rocky Top Care Center

Organization Type

for profit

Ownership & Management

Owners

Jetty Operations Holdings LLC

Owner · Organization

100%

Jetty Core Holdings LLC

Owner (parent company) · Organization

Jetty Operations Holdings LLC

Owner (parent company) · Organization

Ratner, Eran

Owner (parent company)

Key personnel

Core Ltc Services LLCManagerMerkle, MaryManagerNee, StephenManagerRatner, EranManagerUnterborn, CherylManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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