Rocky Top Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 38 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 5.0)
- High RN turnover (78%)
Bottom 25% in TN · Meets national RN staffing standard · $86,768 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families report positive interactions with staff, there is a concerning pattern of reports regarding hygiene, slow response times for basic care, and lost personal items. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the responsiveness of staff to resident needs.
Google Reviews
Google Reviews
38 reviews on Google“Rocky Top Care Center receives highly polarized feedback, with some families praising the staff's compassion and others reporting severe neglect and unsanitary conditions. Recurring complaints focus on poor hygiene, slow response times for basic needs like toileting, and issues with food quality. While some visitors report a friendly atmosphere, others express significant concerns regarding the facility's cleanliness and the management of resident care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate staff members
- Effective physical and occupational therapy services
- Helpful admission and transition support
Concerns
- Unsanitary facility conditions and poor hygiene for residents (mentioned by 4 reviewers)
- Slow response times for basic assistance (toileting/diaper changes) (mentioned by 3 reviewers)
- Poor food quality and failure to meet dietary restrictions (mentioned by 3 reviewers)
- Theft or disappearance of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 15 recent state violations noted, what specific steps has the leadership team taken to improve facility cleanliness and resident hygiene protocols?
- 2I understand that maintaining proper nutrition is vital; how does your kitchen team ensure that specific dietary restrictions are strictly followed for every meal?
- 3Could you walk me through your current process for monitoring personal belongings to ensure that residents' items remain secure and accounted for?
- 4Given that response times for basic assistance like toileting can be a concern for families, how do you track and manage staff availability to ensure residents receive timely help?
- 5I noticed your team has started engaging with feedback online; how do you incorporate that input into your daily operations to improve the resident experience?
- 6What does a typical day of social engagement look like here, and how do you encourage residents to participate in activities that match their personal interests?
Personalized based on this facility's data
Key Review Excerpts
“The building is filthy and so are alot of the patients. The food was sub-par and often only half of his meal would show up, or his dietary restrictions would be completely ignored.”
“Waits for over an hour regularly to have his adult diaper changed. Has been there 30 days and has had only 3 baths.”
“Several of my loved one's personal belongings have disappeared: money, mobile phones, clothes, cigarettes, but and and recently an electric shaver. When confronted, staff comes down with a case of amnesia or becomes very defensive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rocky Top Care Center has faced recurring serious issues, with families filing 13 complaint-triggered deficiency reports. The facility has persistent problems with abuse prevention, care planning, and administration across multiple years. Recent 2024 complaints involved inadequate nursing staff, protection from abuse, and basic care assistance. While all deficiencies show correction dates, the pattern of repeated issues in critical care areas suggests ongoing quality concerns that families should carefully evaluate.
Aug 22, 2024Routine11
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Aug 22, 2024Complaint8
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 15, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jun 23, 2021Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Oct 12, 2019Routine15
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
Aug 22, 2024
$86,768
Ownership & Operations
Who Operates This Facility
Rocky Top Care Center
for profit
Ownership & Management
Owners
Jetty Operations Holdings LLC
Owner · Organization
Jetty Core Holdings LLC
Owner (parent company) · Organization
Jetty Operations Holdings LLC
Owner (parent company) · Organization
Ratner, Eran
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit rockytopcarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.