Rockdale Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 5.0)
Bottom 25% in GA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in WELLINGTON HEALTH CARE SERVICES chain · $15,971 in fines
What this means for your family
While the rehab therapy team is frequently praised, the recurring reports of neglect and poor hygiene are critical red flags. If you choose this facility, you must be prepared to visit daily to monitor your loved one's care, as communication from the nursing staff is inconsistent and response times to patient needs are frequently reported as slow.
Google Reviews
Google Reviews
42 reviews on Google“Rockdale Healthcare Center receives highly polarized reviews, with experiences ranging from excellent rehab outcomes to reports of severe neglect. While some families praise the admissions team and specific nursing staff for their attentiveness, a significant number of reviewers report issues with hygiene, slow response times, and poor communication regarding patient care plans. Families considering this facility should be aware that the quality of care appears inconsistent and highly dependent on individual staff members.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful admissions/billing staff
- Effective physical and occupational therapy teams
- Clean facility environment
- Convenient room layouts with private bathrooms
Concerns
- Neglect and poor hygiene (soiled diapers, failure to assist with toileting) (mentioned by 7 reviewers)
- Rude, dismissive, or demeaning staff behavior (mentioned by 6 reviewers)
- Poor communication regarding patient care plans and discharge (mentioned by 4 reviewers)
- Understaffing leading to slow call light response times (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your admissions and billing team; how will our family be kept updated on care plan changes and discharge planning?
- 2With the focus on your therapy teams, how do you coordinate physical and occupational therapy sessions to ensure they don't interfere with rest?
- 3What specific protocols do you have in place to ensure timely assistance with toileting and personal hygiene for residents?
- 4How does the nursing staff manage medication administration to ensure accuracy and prevent errors?
- 5Could you tell us more about the dining experience and how the meal service is structured for the residents?
- 6What kind of daily activities or social engagement programs are available to keep residents active and involved?
Personalized based on this facility's data
Key Review Excerpts
“My mother is a patient. This place is not a rehab center. They rarely do rehab. They are short staffed. Patients lay in the soiled diapers for hours, i have perosnally had to get nurses for patients because their light stays on for hours without anyone responding to their needs.”
“My mom has been undergoing PT at RHC and so far everything has been very good. Starting out with Tammy in Admissions very nice and informative. Nurses Jameika and Brianna are very kind, acknowledgable and helpful. CNA Melissa...OMG she is phenomenal!!!”
“My grandmother passed today after we found her laying in urine and pure filthiness! It was only ONE cna that helped us which was her usual. We will get to the bottom of this I promise.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rockdale Healthcare Center has concerning patterns with 25 of 28 deficiencies triggered by family complaints, indicating ongoing issues that prompted reports. The most frequent problems involve resident rights violations, quality of care failures, and care planning deficiencies. While the facility has corrected past issues, the persistent complaint-driven deficiencies across multiple surveys suggest families should carefully evaluate care quality before choosing this facility.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jul 3, 2025Complaint7
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Oct 31, 2024Complaint10
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 31, 2024Routine2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 25, 2023Complaint7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Federal Penalties
Fine
Jun 25, 2023
$4,885
Fine
Jun 25, 2023
$4,885
Fine
Jun 25, 2023
$6,201
Ownership & Operations
Who Operates This Facility
Rockdale Healthcare Center
for profit
Chain Affiliation
Wellington Health Care Services
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 10 of 13 (Worst)
Ownership & Management
Owners
Wellington Healthcare Services Lp
Owner · Organization
Andwell Investments, LLC
Owner (parent company) · Organization
Andrews, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit rockdalehc.com
Medicare data downloads
Original nursing home datasets
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