Westbury Center of Conyers for Nursing and Healing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 369 Google reviews
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What this means for your family
While the facility is visually clean and has an active activities program, there is a concerning pattern of neglect for long-term residents, particularly regarding hygiene and call-light response times. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and to ensure that staff are meeting basic needs consistently.
Google Reviews
Google Reviews
369 reviews on Google“Westbury Center of Conyers receives a high volume of positive reviews praising its cleanliness, friendly staff, and welcoming atmosphere, particularly from visitors and families of short-term rehab patients. However, there is a recurring pattern of serious complaints regarding inconsistent care, slow response times for call lights, and neglectful hygiene practices for long-term residents. Families should be aware that while the facility often makes a strong first impression, long-term experiences appear to vary significantly.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, welcoming staff and admissions team
- Effective short-term rehab therapy
- Professional and helpful administrative staff
Concerns
- Slow response times to call lights and patient needs (mentioned by 4 reviewers)
- Poor hygiene and neglect of bedridden residents (mentioned by 4 reviewers)
- Inconsistent staffing levels and understaffing (mentioned by 3 reviewers)
- Lack of communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place for the daily care of residents who are bedridden?
- 2I noticed the admissions team is very welcoming; how does the administration ensure that communication remains just as warm and consistent with family members once a resident has moved in?
- 3With the focus on short-term rehab success here, how do you ensure that nursing staff are available to respond quickly to call lights during busy shifts?
- 4Could you walk us through your process for medication management to ensure everything is handled with the highest level of accuracy?
- 5What is your protocol for handling medical emergencies or changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“It's been 3 months now and unfortunately it has been a complete decline in the care, the food and cleaning of my mother's room. I visit 5 times per week and several times she has been waiting over 2 hours to be cleaned while laying in the bed with crumbs from every meal.”
“The absolute worst place on Earth! Don’t even consider this place for any living being! Spent 2 days there and was rushed to the hospital after suffering for 13 hours with excruciating muscle spasms related to back surgery.”
“The facility is very clean, from what I can see. I have a family member that is currently there, the CNA's not so friendly... all staff can work on communicating better with family members about their loved ones. Right now I am seeing positive changes to the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints triggering investigations, with recurring problems in medication management, resident rights, and daily care assistance appearing across all three surveys. Notable concerns include medication error rates exceeding 5%, inadequate pain management, and failures to honor residents' treatment preferences, though the facility reports correcting each deficiency. Safety issues like blocked emergency exits and faulty sprinkler systems have also required attention.
Feb 5, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 28, 2025Routine2
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 28, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 10, 2024Complaint6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 10, 2024Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 6, 2022Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
May 10, 2024
$10,527
Ownership & Operations
Who Operates This Facility
Westbury Center of Conyers for Nursing and Healing
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 18 (Best)
Ownership & Management
Owners
Ga4 Opco Holding LLC
Owner · Organization
Swerdloff, Aryeh
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
369 reviews from families & visitors
Official Website
Visit westburyofconyers.com
Medicare data downloads
Original nursing home datasets
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