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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 379 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Westbury Center of Conyers for Nursing and Healing has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about slow response times to call lights and patient needs (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Westbury Center of Conyers receives a high volume of positive reviews praising its cleanliness, friendly staff, and welcoming atmosphere, particularly from visitors and families of short-term rehab patients. However, there is a recurring pattern of serious complaints regarding inconsistent care, slow response times for call lights, and neglectful hygiene practices for long-term residents. Families should be aware that while the facility often makes a strong first impression, long-term experiences appear to vary significantly.
Quality Themes
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Concerns
Rating Trends
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Distribution · 217 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“It's been 3 months now and unfortunately it has been a complete decline in the care, the food and cleaning of my mother's room. I visit 5 times per week and several times she has been waiting over 2 hours to be cleaned while laying in the bed with crumbs from every meal.”
“The absolute worst place on Earth! Don’t even consider this place for any living being! Spent 2 days there and was rushed to the hospital after suffering for 13 hours with excruciating muscle spasms related to back surgery.”
“I was originally so appreciative of the staff and the cleanliness of this location however after further review this is not the norm.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has faced multiple family complaints triggering investigations, with recurring problems in medication management, resident rights, and daily care assistance appearing across all three surveys. Notable concerns include medication error rates exceeding 5%, inadequate pain management, and failures to honor residents' treatment preferences, though the facility reports correcting each deficiency. Safety issues like blocked emergency exits and faulty sprinkler systems have also required attention.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
May 10, 2024
$10,527
Westbury Center of Conyers for Nursing and Healing
for profit
Empire Care Centers
20 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 18 (Highest rating)
Owners
Swerdloff, Aryeh
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
379 reviews from families & visitors
Official Website
Visit westburyofconyers.com
Medicare data downloads
Original nursing home datasets
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