Rock Creek Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews
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What this means for your family
This facility offers excellent rehabilitation services and a highly praised admissions process that can ease the stress of placement. However, families should be vigilant about communication regarding POA status and closely monitor care standards, as some recent reviews have raised serious concerns about neglect and responsiveness.
Google Reviews
Google Reviews
41 reviews analyzed“Families often praise the facility for its compassionate admissions process and high-quality rehabilitation services, specifically noting the professionalism of the admissions coordinators. However, there are serious allegations from some reviewers regarding neglectful care and poor communication during the intake process.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate admissions and marketing staff
- High-quality physical therapy and rehab services
- Clean and well-maintained facility
- Caring and attentive nursing staff
Concerns
- Communication failures during the admissions/transfer process (mentioned by 2 reviewers)
- Allegations of patient neglect and safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated language for almost all negative reviews, often using the exact same phrasing regarding 'standard of care.' While they attempt to personalize by using names, the substance of the response rarely addresses the specific allegations made in the reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your admissions team; how do you ensure a smooth and clear communication flow between the facility and our family during the initial transfer process?
- 2The physical therapy and rehab services here have a great reputation; could you tell us more about how the therapy team works with residents to reach their mobility goals?
- 3Since we want to make sure we are always in the loop, what is the best way for us to receive regular updates on our loved one's daily care and any changes in their condition?
- 4With the facility being so well-maintained and clean, what kind of daily activities or social programs are available to keep residents engaged and active?
- 5In the event of a medical emergency or a change in health status during the night, what are your specific protocols for notifying the family and coordinating care?
- 6We noticed the nursing staff is often described as very attentive; how do you support your nursing team to ensure they can provide that high level of consistent care to every resident?
Personalized based on this facility's data
Key Review Excerpts
“The facility and the staff at Rock creek are excellent. It is always clean, the patients are very well cared for and any issues that you have they go above to remedy.”
“I just want to give a huge thank you to Sadie. We were devastated to have to find placement for our Grams. It was the most difficult decision we have had to make, but Sadie really made the process almost effortless.”
“Our family is so thankful that we were led to Rock Creek to take care of our mother(memie). Their care was top of the line. PT was fabulous!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints over two years, with recurring issues in safety supervision, infection control, and care planning that persist across surveys. The facility shows ongoing problems with preventing accidents, maintaining proper infection prevention, and developing timely resident care plans, alongside repeated deficiencies in food safety and medication management. While all violations have planned correction dates, the pattern of complaint-driven inspections and repeated safety concerns in similar areas suggests systemic challenges that families should carefully consider.
Mar 5, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 24, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Dec 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 23, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 5, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Dec 13, 2024
$14,659
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
SULPHUR SPRINGS II ENTERPRISES, LLC
SYLVIA ANENE
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 26 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit rockcreekhealth.com
Medicare data downloads
Original nursing home datasets
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