Carriage House Manor
Strong Medicare quality ratings; families often praise clean and welcoming atmosphere. Still worth an in-person visit.
based on 25 Google reviews

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What this means for your family
The facility offers a beautiful and clean environment that is excellent for rehabilitation and short-term stays. However, families should be extremely vigilant regarding nursing responsiveness and medication management, as multiple recent reviews highlight serious lapses in care and professional conduct.
Google Reviews
Google Reviews
25 reviews analyzed“Families considering Carriage House Manor will find a facility praised for its beautiful, clean, and homelike environment and a staff that many describe as treating residents like family. However, there are serious, recurring allegations regarding inconsistent nursing care, lack of communication from administration, and instances of staff unprofessionalism.”
Quality Themes
Tap a score for detailsStrengths
- Clean and welcoming atmosphere
- Friendly and caring nursing staff
- High-quality rehabilitation services
- Beautiful, homelike facility appearance
Concerns
- Inconsistent nursing care and responsiveness (mentioned by 2 reviewers)
- Unprofessional staff behavior/conduct (mentioned by 2 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and welcoming the atmosphere is here; what are some of the favorite common areas where residents like to gather?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What is the process for communicating important health updates or changes in condition from the administration to the family?
- 4Could you tell us a bit about the dining experience and how much input residents have regarding their daily meals?
- 5How does the staff handle medical emergencies or urgent care needs during the overnight hours?
- 6We are interested in the rehab services mentioned in your reviews; how does the facility support residents transitioning through physical therapy?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother is doing rehab in the cottages, not only is the facility beautiful, but the staff treat her like family! Special shoutout to two of her favorite nurses, Jenny & Destiny ❤️”
“I was wowed by the cleanliness but also the classy yet homelike appearance. So nice seeing the residents have private bible studies and small family gatherings here.”
“I was in Cottage House for FOUR MONTHS. I met nurses, staff, administrators who were caring and tended to every need. Food was good and nourishing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Carriage House Manor has persistent issues across multiple surveys, particularly with food safety and preparation, medication management, and resident assessment processes. The facility shows a concerning pattern of recurring deficiencies, with food safety problems appearing in three separate inspections and assessment issues spanning multiple years. Families filed complaints that led to findings about accident prevention and pharmacy services, though all deficiencies have correction dates.
Jul 23, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jun 26, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jun 13, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 26, 2023Routine14
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
SHARLA CAMPBELL
Ownership & Management
Owners
The Tanton Family Trust
Owner · Organization
Uvalde County Hospital Authority
Owner · Organization
Tanton, Arvis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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