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Nursing HomeMedicaid

Carriage House Manor

Strong Medicare quality ratings; families often praise clean and welcoming atmosphere. Still worth an in-person visit.

210 Pipeline Rd, Sulphur Springs, TX 75482144 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 25 Google reviews

5
4
3
2
1
Carriage House Manor Nursing Home in Sulphur Springs, TX — Street View
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What this means for your family

The facility offers a beautiful and clean environment that is excellent for rehabilitation and short-term stays. However, families should be extremely vigilant regarding nursing responsiveness and medication management, as multiple recent reviews highlight serious lapses in care and professional conduct.

Google Reviews

Google Reviews

25 reviews analyzed
Families considering Carriage House Manor will find a facility praised for its beautiful, clean, and homelike environment and a staff that many describe as treating residents like family. However, there are serious, recurring allegations regarding inconsistent nursing care, lack of communication from administration, and instances of staff unprofessionalism.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean9.0Activities8.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean and welcoming atmosphere
  • Friendly and caring nursing staff
  • High-quality rehabilitation services
  • Beautiful, homelike facility appearance

Concerns

  • Inconsistent nursing care and responsiveness (mentioned by 2 reviewers)
  • Unprofessional staff behavior/conduct (mentioned by 2 reviewers)
  • Poor communication from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(5)'21(2)'24(6)'26(4)

Distribution

5
13
4
1
3
1
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean and welcoming the atmosphere is here; what are some of the favorite common areas where residents like to gather?
  • 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
  • 3What is the process for communicating important health updates or changes in condition from the administration to the family?
  • 4Could you tell us a bit about the dining experience and how much input residents have regarding their daily meals?
  • 5How does the staff handle medical emergencies or urgent care needs during the overnight hours?
  • 6We are interested in the rehab services mentioned in your reviews; how does the facility support residents transitioning through physical therapy?

Personalized based on this facility's data


Key Review Excerpts

My grandmother is doing rehab in the cottages, not only is the facility beautiful, but the staff treat her like family! Special shoutout to two of her favorite nurses, Jenny & Destiny ❤️

Rehab patient's family · 2024★★★★★

I was wowed by the cleanliness but also the classy yet homelike appearance. So nice seeing the residents have private bible studies and small family gatherings here.

Visitor · 2023★★★★★

I was in Cottage House for FOUR MONTHS. I met nurses, staff, administrators who were caring and tended to every need. Food was good and nourishing.

Long-term resident · 2019★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
73%
Registered nurses for medical care
Total Nursing
4.43hrs
OK
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.0%
Worse than Avg
Here
32.0%
US
15.3%
TX
14.9%
Hopkins
20.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
TX
2.5%
Hopkins
2.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
14.4%
TX
16.1%
Hopkins
19.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
19.4%
TX
14.2%
Hopkins
16.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.6%
Mixed vs Avgs
Here
9.6%
US
15.4%
TX
9.4%
Hopkins
17.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
TX
96.9%
Hopkins
98.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
TX
89.2%
Hopkins
90.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.8%
Mixed vs Avgs
Here
82.8%
US
79.7%
TX
88.0%
Hopkins
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
TX
1.5%
Hopkins
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (9.1)
2 complaint-triggered

Carriage House Manor has persistent issues across multiple surveys, particularly with food safety and preparation, medication management, and resident assessment processes. The facility shows a concerning pattern of recurring deficiencies, with food safety problems appearing in three separate inspections and assessment issues spanning multiple years. Families filed complaints that led to findings about accident prevention and pharmacy services, though all deficiencies have correction dates.

Jul 23, 2025Routine
8
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0636MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jun 26, 2024Routine
6
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jun 13, 2024Complaint
2
0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 26, 2023Routine
14
0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0868MinorCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uvalde County Hospital Authority

Organization Type

for profit

Administrator

SHARLA CAMPBELL

Ownership & Management

Owners

The Tanton Family Trust

Owner · Organization

Uvalde County Hospital Authority

Owner · Organization

Tanton, Arvis

Owner

Key personnel

Arnecke, DarrenOfficer / DirectorHarrington, JenniferOfficer / DirectorApolinar, AdamOfficer / DirectorContreras, TerriOfficer / DirectorCarriage House Manor INCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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