Rock Canyon Respiratory and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 109 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 7)
- High staff turnover (53%)
Bottom 25% in CO · Below recommended RN staffing · Worst in THE ENSIGN GROUP chain · $89,938 in fines · Abuse citation
What this means for your family
While some families report positive experiences with the therapy and social work teams, the recurring reports of long wait times for assistance and poor communication are serious red flags. If you consider this facility, we strongly recommend conducting unannounced visits during weekends or evenings to observe actual staffing levels and response times.
Google Reviews
Google Reviews
109 reviews on Google“Rock Canyon Respiratory and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report severe neglect and communication failures. Recurring complaints highlight significant delays in responding to call lights, poor medication management, and a lack of transparency regarding patient health changes. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and compassionate nursing staff
- Clean and well-maintained facility
- Effective social work and front desk communication
- Strong physical therapy and rehab support
Concerns
- Significant delays in responding to call lights and patient assistance requests (mentioned by 5 reviewers)
- Poor communication regarding patient health status and incidents (mentioned by 4 reviewers)
- Loss or theft of personal items (hearing aids, teeth, phones) (mentioned by 3 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on physical therapy and rehab, how do you ensure that residents receive consistent support for their daily needs while they are actively participating in their recovery programs?
- 2I noticed that the facility has a high volume of residents; what specific protocols are in place to ensure that call lights and urgent assistance requests are addressed in a timely manner?
- 3How does your team manage the communication process when there is a change in a resident's health status or an unexpected incident, and how can families expect to be kept in the loop?
- 4What security measures or inventory systems do you have in place to help prevent the loss or misplacement of a resident's personal belongings, such as hearing aids or mobile devices?
- 5I see that you actively engage with online feedback; how do you use input from families to improve daily life and the variety of social activities offered to residents?
- 6With the current staffing levels, how does the nursing team coordinate to ensure that basic daily care needs are met consistently throughout all shifts?
Personalized based on this facility's data
Key Review Excerpts
“My grandma had told me she pressed the button for a nurse to come because she had told use the bathroom and by the time a nurse came almost half an hour later my grandma got yelled at and said she can only press the button once.”
“My dad has been treated so well at this facility by everyone: nurses, CNAs, physical therapy staff, social worker, and front desk. His needs have been attended too promptly!”
“Anytime she needed assistance of any kind she would be waiting for almost up to 45 minutes for someone to answer her call button. My dad, sisters and I have witnessed it first hand countless time that they neglect their patients and instead sit up and the front desk and gossip and sit around.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rock Canyon Respiratory and Rehabilitation Center has a concerning pattern of deficiencies, with 60% triggered by family complaints, indicating ongoing resident and family concerns. The facility repeatedly struggles with abuse and neglect protection, medication management, and infection control across multiple surveys from 2022-2025. While all issues show correction dates, the persistence of similar problems—particularly around resident safety and medication errors—suggests systemic care quality challenges that families should carefully consider.
Dec 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 5, 2025Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 5, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 12, 2024Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 21, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Construct fire resistant interior walls.
Federal Penalties
Fine
Apr 3, 2025
$36,569
Fine
Jul 12, 2024
$30,729
Fine
Aug 10, 2023
$22,640
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Dec 11, 2025Complaint
A complaint survey, prompted by #CO2638255, Incident #2595214, Incident #2595239 and Incident #2612764 was conducted on 10/13/25 to 12/11/25. One deficiency was cited.The actual exit date was 10/14/25. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/11/25. Based on observations, record review and interviews, the facility failed to ensure one (#7) of eight residents reviewed for abuse out of 13 sample residents were kept free from abuse.Specifically, the facility failed to protect Resident #7 from physical abuse by Resident #6. Findings include:I. Facility investigationThe facility investigation, dated 7/11/25, was provided by the DON on 10/14/25 at 12:44 p.m. The investigation revealed the following:On 7/11/25 Resident #6 was attempting to take food from a female resident (Resident #7). The female resident told Resident #6 to stop and Resident #6 hit the female resident. This incident occurred on the secured unit. The residents were separated and Resident #6 was given a new plate of food. Staff sat with Resident #6 until he was done with his meal and calmed down. Resident #7 was assessed and did not have any noted injuries. Neither resident was able to recall the incident.Interviews with facility staff members revealed Resident #6 approached Resident #7 and grabbed some of her food. Resident #7 yelled at Resident #6, and he hit her.A root cause analysis of the incident revealed Resident #6 attempted to take Resident #7’s food, Resident #7 told him not to, and Resident #6 hit her as a result. Resident #6 did not have his meal yet and was hungry. The root causes of the incident were determined to be Resident #6’s hunger, and Resident #6’s dementia not allowing for the cognition that Resident #7’s food was not his own.The investigation documented Resident #7 did not have a history of behaviors and did not have a behavior care plan. The investigation indicated Resident #7 had not been involved in any other occurrences.The investigation documented Resident #6 had a history of behaviors, including becoming aggressive, pushing furniture around the dining room and being resistant to care. The resident’s care plan included interventions which documented the resident could become physically aggressive and was not easily redirectable.The investigation concluded the incident of physical abuse was found to h..
Jul 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 2, 2025Routine
Based on observation and record review during the survey, it was determined that the facility failed to maintain the back-up emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was evidence by the following: 1.No fuel test report available for review .. Based on observation and record review during the survey, it was determined that the facility failed to maintain the back-up emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was evidence by the following: K918 - No fuel test report available for review K918 - Generator battery testing states specific gravity testing being conducted | However facility has sealed batteries | Conductivity testing was only recorded once.. *** CITATION TEXT NOT FOUND *** Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally The initial comments (ID Prefix Tag #K000) are informational only, and are a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a) Life safety features that met the requirements at the time of licensure or certification shall be maintained and not be diminished. This facility, licensed for 141 beds and at the time of this survey, is a fully-sheathed, one-story, Type V (000) structure without a basement. This facility is fully protected by a National Fire Protection Association (NFPA) Type 13 automati..
Jun 5, 2025Complaint
A recertification survey with complaint #CO40105, #CO40158, Incident #40147, Incident #40148, Incident #40149, Incident #40150 and Incident #40175 was completed on 6/2/25 to 6/5/25. Six deficiencies were cited. An Emergency Preparedness survey was conducted from 6/2/25 to 6/5/25. No deficiencies were cited. Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection on one of four units.Specifically, the facility failed to:-Ensure housekeeping staff followed the proper cleaning techniques for cleaning resident rooms and disinfecting high frequency touched areas;-Ensure housekeeping .. Based on observations, record review and interviews, the facility failed to ensure each resident with limited range of motion received appropriate treatment and services to increase range of motion (ROM) and/or prevent further decrease in ROM for one (#33) of three residents reviewed for restorative services out of 43 sample residents.Specifically, the facility failed to ensure Resident #33' s bilateral hand contracture soft splints were applied .. Based on observations, record review and interviews, the facility failed to ensure one (#53) of five residents out of 43 sample residents were provided services that met professional standards of quality. Specifically, the facility failed to ensure the physician' s orders for Resident #53 contained the appropriate dose of the medication that was to be administered to the resident. Findings include: I. Professional referenceAccording to the National Institutes of Health.. Based on observations, record review and interviews, the facility failed to ensure residents were free from chemical restraints for one (#122) of five residents out of 43 sample residents. Specifically, the facility failed to ensure Resident #122, who was on antipsychotic medication, received appropriate monitoring to ensure signs and symptoms of tardive dyskinesia (involuntary movements) did not worsen. Findings include: I. Professional reference According to the Nati.. Based on observations, record review and interviews, the facility failed to ensure that residents were free from significant medication errors for one (#15) of six residents reviewed for medication errors of 43 sample residents.Specifically, the facility failed to ensure that Resident #15 was administered the correct dose of insulin by properly priming the insulin pen before insulin administration..Findings include:I. Professional referenceAccording to .. Based on observations, record review and interviews, the facility failed to provide reasonable accommodation necessary to accommodate mobility and accessibility in the residents' environment for two (#119 and #120) of seven residents reviewed out of 43 sample residents. Specifically, the facility failed to ensure Resident #119 and Resident #120' s call lights were within reach when the residents were in bed.Findings include:I. Facility policy and procedureT..
May 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Rock Canyon Respiratory and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 322 of 328 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit rockcanyonrehab.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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