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Nursing HomeMedicaid Investigative

Rock Canyon Respiratory and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2515 Pitman Pl, State Fair · Pueblo, CO 81004151 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 109 Google reviews

5
4
3
2
1
Rock Canyon Respiratory and Rehabilitation Center Nursing Home in Pueblo, CO — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (8 vs median 7)
  • High staff turnover (53%)

Bottom 25% in CO · Below recommended RN staffing · Worst in THE ENSIGN GROUP chain · $89,938 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive experiences with the therapy and social work teams, the recurring reports of long wait times for assistance and poor communication are serious red flags. If you consider this facility, we strongly recommend conducting unannounced visits during weekends or evenings to observe actual staffing levels and response times.

Google Reviews

Google Reviews

109 reviews on Google
Rock Canyon Respiratory and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report severe neglect and communication failures. Recurring complaints highlight significant delays in responding to call lights, poor medication management, and a lack of transparency regarding patient health changes. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic understaffing.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean7.0Activities4.0Meds2.0Memory5.0Comms3.0ValueN/A

Strengths

  • Welcoming and compassionate nursing staff
  • Clean and well-maintained facility
  • Effective social work and front desk communication
  • Strong physical therapy and rehab support

Concerns

  • Significant delays in responding to call lights and patient assistance requests (mentioned by 5 reviewers)
  • Poor communication regarding patient health status and incidents (mentioned by 4 reviewers)
  • Loss or theft of personal items (hearing aids, teeth, phones) (mentioned by 3 reviewers)
  • Understaffing leading to neglect of basic needs (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.32019(3)3.72020(3)3.52022(6)3.02023(4)4.72024(7)2.52025(8)4.82026(41)

Distribution · 72 analyzed

5
55
4
1
3
1
2
1
1
14
26 reviews posted between Apr 27, 2026Apr 27, 2026 · 26 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on physical therapy and rehab, how do you ensure that residents receive consistent support for their daily needs while they are actively participating in their recovery programs?
  • 2I noticed that the facility has a high volume of residents; what specific protocols are in place to ensure that call lights and urgent assistance requests are addressed in a timely manner?
  • 3How does your team manage the communication process when there is a change in a resident's health status or an unexpected incident, and how can families expect to be kept in the loop?
  • 4What security measures or inventory systems do you have in place to help prevent the loss or misplacement of a resident's personal belongings, such as hearing aids or mobile devices?
  • 5I see that you actively engage with online feedback; how do you use input from families to improve daily life and the variety of social activities offered to residents?
  • 6With the current staffing levels, how does the nursing team coordinate to ensure that basic daily care needs are met consistently throughout all shifts?

Personalized based on this facility's data


Key Review Excerpts

My grandma had told me she pressed the button for a nurse to come because she had told use the bathroom and by the time a nurse came almost half an hour later my grandma got yelled at and said she can only press the button once.

Memory care family member · 2025☆☆☆☆

My dad has been treated so well at this facility by everyone: nurses, CNAs, physical therapy staff, social worker, and front desk. His needs have been attended too promptly!

Long-term resident's family · 2022★★★★★

Anytime she needed assistance of any kind she would be waiting for almost up to 45 minutes for someone to answer her call button. My dad, sisters and I have witnessed it first hand countless time that they neglect their patients and instead sit up and the front desk and gossip and sit around.

Long-term resident's family · 2025☆☆☆☆
Source: 109 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
2.99hrs
73%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
CO
13.8%
Pueblo
12.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.4%
CO
21.7%
Pueblo
22.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Mixed vs Avgs
Here
17.9%
US
19.5%
CO
11.3%
Pueblo
10.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
Pueblo
92.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
CO
14.4%
Pueblo
15.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.5%
CO
20.0%
Pueblo
19.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
CO
76.3%
Pueblo
69.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.8%
CO
75.6%
Pueblo
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Pueblo
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
3penalties
Near state avg (8.8)
28 complaint-triggered
$89,938 in fines

Rock Canyon Respiratory and Rehabilitation Center has a concerning pattern of deficiencies, with 60% triggered by family complaints, indicating ongoing resident and family concerns. The facility repeatedly struggles with abuse and neglect protection, medication management, and infection control across multiple surveys from 2022-2025. While all issues show correction dates, the persistence of similar problems—particularly around resident safety and medication errors—suggests systemic care quality challenges that families should carefully consider.

Dec 11, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 5, 2025Complaint
6
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jun 5, 2025Routine
1
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 3, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 12, 2024Complaint
7
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 21, 2024Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

Federal Penalties

Fine

Apr 3, 2025

$36,569

Fine

Jul 12, 2024

$30,729

Fine

Aug 10, 2023

$22,640

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

7total
3deficiencies
Dec 11, 2025Complaint
N/A0000 & 0600

A complaint survey, prompted by #CO2638255, Incident #2595214, Incident #2595239 and Incident #2612764 was conducted on 10/13/25 to 12/11/25. One deficiency was cited.The actual exit date was 10/14/25. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/11/25. Based on observations, record review and interviews, the facility failed to ensure one (#7) of eight residents reviewed for abuse out of 13 sample residents were kept free from abuse.Specifically, the facility failed to protect Resident #7 from physical abuse by Resident #6. Findings include:I. Facility investigationThe facility investigation, dated 7/11/25, was provided by the DON on 10/14/25 at 12:44 p.m. The investigation revealed the following:On 7/11/25 Resident #6 was attempting to take food from a female resident (Resident #7). The female resident told Resident #6 to stop and Resident #6 hit the female resident. This incident occurred on the secured unit. The residents were separated and Resident #6 was given a new plate of food. Staff sat with Resident #6 until he was done with his meal and calmed down. Resident #7 was assessed and did not have any noted injuries. Neither resident was able to recall the incident.Interviews with facility staff members revealed Resident #6 approached Resident #7 and grabbed some of her food. Resident #7 yelled at Resident #6, and he hit her.A root cause analysis of the incident revealed Resident #6 attempted to take Resident #7’s food, Resident #7 told him not to, and Resident #6 hit her as a result. Resident #6 did not have his meal yet and was hungry. The root causes of the incident were determined to be Resident #6’s hunger, and Resident #6’s dementia not allowing for the cognition that Resident #7’s food was not his own.The investigation documented Resident #7 did not have a history of behaviors and did not have a behavior care plan. The investigation indicated Resident #7 had not been involved in any other occurrences.The investigation documented Resident #6 had a history of behaviors, including becoming aggressive, pushing furniture around the dining room and being resistant to care. The resident’s care plan included interventions which documented the resident could become physically aggressive and was not easily redirectable.The investigation concluded the incident of physical abuse was found to h..

Jul 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 2, 2025Routine
N/A0000 & 0918

Based on observation and record review during the survey, it was determined that the facility failed to maintain the back-up emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was evidence by the following: 1.No fuel test report available for review .. Based on observation and record review during the survey, it was determined that the facility failed to maintain the back-up emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was evidence by the following: K918 - No fuel test report available for review K918 - Generator battery testing states specific gravity testing being conducted | However facility has sealed batteries | Conductivity testing was only recorded once.. *** CITATION TEXT NOT FOUND *** Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally The initial comments (ID Prefix Tag #K000) are informational only, and are a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a) Life safety features that met the requirements at the time of licensure or certification shall be maintained and not be diminished. This facility, licensed for 141 beds and at the time of this survey, is a fully-sheathed, one-story, Type V (000) structure without a basement. This facility is fully protected by a National Fire Protection Association (NFPA) Type 13 automati..

Jun 5, 2025Complaint
N/A0000, 0558, 0605 and 4 more

A recertification survey with complaint #CO40105, #CO40158, Incident #40147, Incident #40148, Incident #40149, Incident #40150 and Incident #40175 was completed on 6/2/25 to 6/5/25. Six deficiencies were cited. An Emergency Preparedness survey was conducted from 6/2/25 to 6/5/25. No deficiencies were cited. Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection on one of four units.Specifically, the facility failed to:-Ensure housekeeping staff followed the proper cleaning techniques for cleaning resident rooms and disinfecting high frequency touched areas;-Ensure housekeeping .. Based on observations, record review and interviews, the facility failed to ensure each resident with limited range of motion received appropriate treatment and services to increase range of motion (ROM) and/or prevent further decrease in ROM for one (#33) of three residents reviewed for restorative services out of 43 sample residents.Specifically, the facility failed to ensure Resident #33' s bilateral hand contracture soft splints were applied .. Based on observations, record review and interviews, the facility failed to ensure one (#53) of five residents out of 43 sample residents were provided services that met professional standards of quality. Specifically, the facility failed to ensure the physician' s orders for Resident #53 contained the appropriate dose of the medication that was to be administered to the resident. Findings include: I. Professional referenceAccording to the National Institutes of Health.. Based on observations, record review and interviews, the facility failed to ensure residents were free from chemical restraints for one (#122) of five residents out of 43 sample residents. Specifically, the facility failed to ensure Resident #122, who was on antipsychotic medication, received appropriate monitoring to ensure signs and symptoms of tardive dyskinesia (involuntary movements) did not worsen. Findings include: I. Professional reference According to the Nati.. Based on observations, record review and interviews, the facility failed to ensure that residents were free from significant medication errors for one (#15) of six residents reviewed for medication errors of 43 sample residents.Specifically, the facility failed to ensure that Resident #15 was administered the correct dose of insulin by properly priming the insulin pen before insulin administration..Findings include:I. Professional referenceAccording to .. Based on observations, record review and interviews, the facility failed to provide reasonable accommodation necessary to accommodate mobility and accessibility in the residents' environment for two (#119 and #120) of seven residents reviewed out of 43 sample residents. Specifically, the facility failed to ensure Resident #119 and Resident #120' s call lights were within reach when the residents were in bed.Findings include:I. Facility policy and procedureT..

May 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rock Canyon Respiratory and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 322 of 328 (Worst)

Ownership & Management

Key personnel

Burnam, SoonManaging Control - Governing BodyGardner, MarkManaging Control - Governing BodyJorgensen, DavidManaging Control - Governing BodyReddy, VikasManaging Control - Governing BodyPort, BarryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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