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Nursing HomeMedicaid Investigative

Rochester Restorative Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

501 Eighth Avenue Southeast, Slatterly Park · Rochester, MN 55904111 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 43 Google reviews

5
4
3
2
1
Rochester Restorative Care Center Nursing Home in Rochester, MN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (24 vs median 6.5)

Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $111,761 in fines

Source: Medicare data

What this means for your family

While the facility offers strong rehabilitation and activity programs, the recent reports of neglect and hygiene issues are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of resident rooms and the responsiveness of staff during off-peak hours.

Google Reviews

Google Reviews

43 reviews on Google
Rochester Restorative Care Center receives highly polarized feedback, with some families praising the therapy team and activity staff, while others report severe concerns regarding neglect and hygiene. While some visitors appreciate the friendly atmosphere and cleanliness, multiple recent reviews describe a facility struggling with understaffing, poor resident care, and maintenance issues.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities8.0MedsN/AMemory5.0Comms4.0ValueN/A

Strengths

  • Strong rehabilitation therapy team
  • Engaging activity and entertainment programs
  • Professional and friendly individual staff members

Concerns

  • Neglect and poor quality of care (mentioned by 5 reviewers)
  • Understaffing and lack of responsiveness (mentioned by 4 reviewers)
  • Facility cleanliness and hygiene issues (mentioned by 4 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(3)'21(3)'23(5)'25(3)'26(4)

Distribution · 41 analyzed

5
21
4
3
3
2
2
2
1
13

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the team is very active in responding to feedback from families; how do you currently use resident and family input to improve the facility's cleanliness and dining experience?
  • 2With such a high rating for your staffing levels, how do you ensure that this high level of care is maintained during busy shifts or overnight hours?
  • 3Could you tell me more about the rehabilitation therapy programs and how they help residents regain their independence?
  • 4What kind of daily activities or entertainment programs do you have planned to keep the residents engaged and social?
  • 5How does the nursing team handle medical emergencies or sudden changes in a resident's health after hours?
  • 6What specific steps are being taken to address recent feedback regarding food quality and the dining atmosphere?

Personalized based on this facility's data


Key Review Excerpts

Within five days of being at this facility, her overall health declined by approximately 60%. Within four days, she developed bed sores, indicating inadequate repositioning, skin checks, and basic preventative care.

Memory care family member · 2026☆☆☆☆

I would strongly recommend the therapy services to anyone that is in need of short term rehabilitation. Also, the activities, especially Bingo and the musical entertainment is such an added bonus.

Long-term resident's family · 2018★★★★

The lobby looks nice but once you get to patients rooms it shows how much of a dump this place is. Cords are stapled to the walll, old broken bed in my room, broken tv in my room, shared bathroom, bed had to be 50 years or older and just plain dumpy.

Rehab patient · 2025☆☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.76hrs
OK
Registered nurses for medical care
Total Nursing
4.93hrs
OK
All nurses + aides combined
Staff Turnover
100%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

7

measures

Mixed Results

7

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
15.5%
MN
17.0%
Olmsted
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Mixed vs Avgs
Here
8.1%
US
19.5%
MN
12.5%
Olmsted
6.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
14.4%
MN
18.6%
Olmsted
15.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Mixed vs Avgs
Here
25.7%
US
19.4%
MN
24.5%
Olmsted
28.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.9%
Mixed vs Avgs
Here
9.9%
US
12.1%
MN
4.3%
Olmsted
4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩺

Residents with a long-term catheter

↓ Lower is better
This Facility6.1%
Worse than Avg
Here
6.1%
US
0.9%
MN
2.1%
Olmsted
5.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.7%
Worse than Avg
Here
71.7%
US
81.8%
MN
88.3%
Olmsted
84.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.4%
Worse than Avg
Here
77.4%
US
79.8%
MN
82.7%
Olmsted
81.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
MN
1.8%
Olmsted
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

30deficiencies
3penalties
Well above state avg (8.0)
23 complaint-triggered
$111,761 in fines

Families have repeatedly filed complaints against this facility triggering 24 deficiencies across multiple surveys, with recurring issues in resident care planning, safety protocols, and quality oversight. Primary problems include inadequate care plans, accident prevention failures, and medication management issues. While the facility corrects individual deficiencies, the pattern persists across surveys from 2023 to 2025, suggesting systemic challenges in maintaining consistent care standards.

Apr 13, 2026Complaint
1
0803Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Mar 12, 2026Routine
33
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0781Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Sep 10, 2025Complaint
2
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 29, 2025Complaint
11
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Jan 29, 2025Routine
27
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0741Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Jan 29, 2025Complaint
2
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Federal Penalties

Fine

Nov 8, 2023

$73,544

Payment Denial

Nov 8, 2023

33-day denial

Fine

Jul 18, 2023

$38,217

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rochester Restorative Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

North Shore Healthcare

Chain Size

59 facilities nationwide

Chain avg rating: 2.8/5 · Rank 47 of 58

Ownership & Management

Owners

Nshc Wisconsin LLC

Owner · Organization

100%

Key personnel

Baumann, TroyOfficer / DirectorHoehn, JeffreyOfficer / DirectorNorth Shore Healthcare LLCManagerNshc Wisconsin LLCManagerBaumann, TroyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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