Charter House INC
Strong Medicare quality ratings; families often praise prime downtown location with skyway access. Still worth an in-person visit.
based on 112 Google reviews
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What this means for your family
Charter House is highly regarded for its cleanliness, professional staff, and excellent location near the Mayo Clinic. Families should feel confident in the facility's amenities, but should be prepared to follow up directly if initial phone inquiries are not handled with the expected level of courtesy.
Google Reviews
Google Reviews
112 reviews on Google“Charter House Inc is a senior living community in Rochester, Minnesota, frequently praised for its prime downtown location, connectivity to the Mayo Clinic via skyway, and professional, friendly staff. While residents and visitors highlight the clean, well-maintained facilities and extensive programming, some families have reported concerns regarding administrative responsiveness and occasional communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Prime downtown location with skyway access
- Clean, well-maintained facility
- Extensive resident activities and programming
- Professional and friendly staff
Concerns
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a prime downtown location and skyway access, how do residents typically enjoy getting out and around the local area?
- 2I've heard wonderful things about the extensive resident activities here; could you tell me more about the programming available for someone with [Resident's Name]'s interests?
- 3The facility looks incredibly clean and well-maintained; what are your daily protocols for ensuring the living spaces stay that way?
- 4Since the staff is noted for being so professional and friendly, how do you ensure that this level of care remains consistent across all shifts?
- 5What is the specific process for communicating important updates or changes in care to family members to ensure we are always in the loop?
- 6In the event of a medical emergency after hours, what is the immediate protocol for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“The Charter house has been such a blessing for my Mom. When my Dad passed away, we worried like any other family about how my Mom would react. There is no doubt the Charter house was the right place to be.”
“The premises are impeccably clean, with a great sense of spaciousness. The apartments are modest yet immaculate and perfectly insulated to ensure peace and quiet.”
“Charter House is 'top notch' senior living in the heart of Rochester. Easily accessible to the Mayo Clinic thru connected skyway is just one of the many amenities it has to offer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering deficiencies related to abuse and neglect prevention, safety supervision, and proper incident reporting. The facility shows recurring issues with infection control programs, fire safety systems, and building maintenance across surveys. While most deficiencies have correction dates, some fire safety problems persist with only correction plans, and the pattern of complaint-triggered issues raises concerns about care quality.
Dec 31, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 16, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 29, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Feb 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 16, 2023Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 12, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Charter House INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit charterhouse-mayo.org
Medicare data downloads
Original nursing home datasets
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