Riviera Health Resort
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 462 Google reviews
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What this means for your family
Riviera Health Resort is highly regarded for its physical therapy and clean environment, making it a strong candidate for post-surgical recovery. However, families should be aware of recurring reports regarding poor communication from social services and should proactively establish a clear point of contact upon admission to ensure they stay informed about their loved one's care.
Google Reviews
Google Reviews
462 reviews on Google“Riviera Health Resort is a highly-rated facility frequently praised for its effective rehabilitation programs, clean environment, and compassionate nursing staff. While many families report excellent recovery outcomes and attentive care, a subset of reviewers has raised serious concerns regarding communication, occasional neglect, and inconsistent staffing levels during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, well-maintained, and hotel-like facility
- Attentive and compassionate wound care
- Professional and responsive administrative staff
Concerns
- Poor communication and lack of responsiveness from social workers and management (mentioned by 6 reviewers)
- Inconsistent or neglectful care from some nursing assistants and staff (mentioned by 5 reviewers)
- Issues with lost personal belongings and lack of accountability (mentioned by 3 reviewers)
- Poor food quality and limited dining options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 170 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is so impressive to see how clean and hotel-like the facility looks; how do you maintain such high standards of cleanliness throughout the building?
- 2We've heard wonderful things about your physical and occupational therapy teams; can you tell us more about how they work with residents to reach their mobility goals?
- 3How does the nursing staff ensure that every resident's specific care needs are communicated clearly between shifts and to the family members?
- 4What is the process for keeping track of residents' personal belongings to ensure nothing gets misplaced during their stay?
- 5Could you describe the dining experience and how much variety is available in the daily meal plans?
- 6In the event of a medical emergency during the night, what are the immediate steps the on-site staff takes to ensure resident safety?
Personalized based on this facility's data
Key Review Excerpts
“The facility is spotless and beautifully designed, more like a hotel than a rehab center.”
“Any issues that we encountered during her stay were swiftly addressed by administration. Really no complaints.”
“The staff truly make the difference. They are kind, attentive, and genuinely try to connect with the elderly residents, treating them with compassion and respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riviera Health Resort has a concerning pattern including an uncorrected safety deficiency from a family complaint in 2026 regarding accident prevention and supervision. The facility has struggled with medication management, safety systems, and infection control across multiple surveys, though most older issues from 2022 and 2024 were reportedly corrected. The recent complaint-triggered deficiency remains without a correction plan, suggesting ongoing safety concerns that families should carefully consider.
Jan 28, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 31, 2024Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 22, 2022Routine4
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Riviera Health Resort
for profit
Ownership & Management
Owners
Coral Gables New Riviera Management LLC
Owner · Organization
Gawne, Matthew
Owner
Stacey Sr, Richard
Owner
Suburban Nursing & Mobile Homes INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
462 reviews from families & visitors
Official Website
Visit rivierahealthresort.com
Medicare data downloads
Original nursing home datasets
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