Riverview Nursing & Rehabilitation Center
Below-average Medicare ratings โ review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 6)
Below average in MS ยท Below recommended RN staffing ยท No penalties on record
What this means for your family
While some patients report positive experiences with the care provided, the serious allegations of neglect are concerning. We strongly recommend that families conduct an in-person tour and ask specifically about the facility's protocols for monitoring resident well-being and addressing family concerns.
Google Reviews
Google Reviews
10 reviews analyzedโRiverview Nursing & Rehabilitation Center receives highly polarized feedback, ranging from praise for staff kindness to serious allegations of resident neglect. While some patients and visitors report a clean, friendly environment with attentive care, others have expressed deep dissatisfaction regarding the quality of supervision provided to residents.โ
Quality Themes
Tap a score for detailsStrengths
- Friendly and kind staff members
- Clean facility environment
- Positive experiences for short-term rehab patients
Concerns
- Allegations of resident neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving health inspection outcomes, what specific steps is the leadership team taking to address the 15 identified deficiencies and enhance the quality of care?
- 2Iโve read positive feedback about the kindness of your staff during short-term rehab; how do you ensure that same level of attentive, personalized care for long-term residents to prevent any lapses in oversight?
- 3With a 3-star staffing rating, how do you manage daily staffing levels to ensure that every resident receives timely assistance and consistent monitoring throughout the day and night?
- 4Could you walk me through your protocols for handling medical emergencies or sudden changes in a resident's health status, especially during evening or weekend hours?
- 5What does a typical daily activity schedule look like for a resident here, and how do you encourage social engagement among the 91 residents to keep them active and connected?
- 6How does the facility maintain its reputation for cleanliness while balancing the demands of nursing and rehabilitation services?
Personalized based on this facility's data
Key Review Excerpts
โAs a patient, Riverview has treated me oh, so well. I would recommend sending your loved ones and friends if they are in need of constant help and/or around the clock supervision.โ
โThe neglect of residents is horrible. I wish I had never taken my aunt there.โ
โMy brother bae was there! Nice, Roosevelt David! I am sending some homemade's ๐ผ dolls for Activities department for residents.โ
Staffing
Staffing Hours
per resident/day ยท Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages ยท 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback ยท Medicare 2026
This facility shows concerning patterns with recurring problems in care planning, medication management, and resident rights across multiple surveys from 2020 to 2024. Families filed three complaints resulting in deficiencies related to care planning and medication errors. While the facility reports correcting all issues, the persistence of similar problems over four years, including recent widespread deficiencies in November 2024, suggests ongoing quality challenges that warrant careful consideration.
Nov 6, 2024Routine18
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure each residentโs drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with residentโs needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 9, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 16, 2023Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 15, 2020Routine11
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Riverview Nursing & Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit mhihealth.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.