Crystal Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6)
Bottom 25% in MS · Meets national RN staffing standard · Worst in NEXION HEALTH chain · No penalties on record
What this means for your family
While the facility is often praised for its cleanliness and administrative support, the recurring reports of patient neglect and poor communication are significant red flags. If you choose this facility, it is essential to remain highly involved in your loved one's daily care and maintain frequent, direct contact with nursing supervisors to ensure their needs are being met.
Google Reviews
Google Reviews
64 reviews analyzed“Crystal Rehabilitation and Healthcare Center receives polarized feedback, with many reviewers praising the facility's cleanliness and the helpfulness of the administrative and admissions staff. However, multiple family members report serious concerns regarding patient neglect, understaffing, and poor communication, suggesting that the quality of care may be inconsistent depending on the shift or specific staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Helpful and professional admissions/administrative staff
- Welcoming and friendly atmosphere
Concerns
- Neglect and lack of patient care (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
- Unprofessional conduct by nursing assistants (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the building looks; what are your current protocols for ensuring the facility stays this welcoming for residents?
- 2We were very impressed with how professional the admissions team was during our arrival; how does that level of communication continue between the administrative staff and the nursing team once a resident is settled in?
- 3Since we want to ensure our loved one is always heard, what is the best way for family members to reach the nursing staff directly if we have a quick question during the day?
- 4We noticed the staffing levels are rated quite highly; how do you ensure that the nursing assistants are able to provide consistent, attentive care during the busier night shifts?
- 5What is the process for handling medical emergencies or sudden changes in health status after the regular clinical staff has finished their shift?
- 6What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My Grandmother spent about 12 years at the facility. She recently passed on a Friday and me being the next of kin asked if I could come by on Monday to collect her belongings and they agree to it. When I showed up on Monday morning all of my Grandmother belongings were in a trash bag, just like they were taking out the trash.”
“My mother almost died and they acted like nothing was wrong after multiple talks. They're not attentive and will lie to you about what's going on. Stay on top of checking on your loved ones.”
“I feel I have talked and talked to a nurse about certain situations and have always been told the situations would be taken care of. To our dismay, they only get worse. The work ethics of these in this facility are zero.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, including recent concerns about pressure ulcer care, safety hazards, and resident protection from abuse. The facility shows recurring issues with care planning, daily living assistance, and resident rights that appear across multiple surveys from 2021 to 2024, though all deficiencies have reported correction dates.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 24, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 24, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 25, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Dec 9, 2025
$13,520
Ownership & Operations
Who Operates This Facility
Crystal Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 44 of 51 (Worst)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.