Riverview Health Services
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 5 Google reviews

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What this means for your family
While some families report excellent communication and compassionate care, the reports of physical neglect are serious and warrant caution. When touring, ask specifically about their protocols for pressure ulcer prevention and how they monitor skin integrity for non-ambulatory residents.
Google Reviews
Google Reviews
5 reviews on Google“Riverview Health Services receives polarized feedback, with some families praising the staff's compassionate care and consistent communication, while others report severe concerns regarding resident health outcomes. Specifically, reviewers have raised alarming issues regarding physical neglect, such as the development of bedsores and skin breakdown.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Consistent communication with family members
- Dedicated focus on resident safety
Concerns
- Neglect resulting in physical injury or bedsores (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how attentive the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
- 2Since we value staying connected, what is your preferred method for providing regular updates to family members regarding a resident's well-being?
- 3What specific protocols do you have in place to monitor skin integrity and prevent pressure sores for residents with limited mobility?
- 4How does the facility manage medical emergencies or sudden changes in health during the overnight hours?
- 5Can you tell us about the daily activities and social opportunities available to help residents stay engaged with the community?
- 6What steps is the leadership team currently taking to address the recent state inspection findings and improve overall staffing levels?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing. The care that was given to my Mom while she was there was exceptional. They cared for her like she was there Mom.”
“Exceptional care for my mother and always stayed in contact with the family.”
“Resident who was there was returned with broken down heels and bed sores all over.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverview Health Services has 38 deficiencies across three surveys, primarily involving fire safety systems, electrical equipment, and food service operations. Most concerning, several issues persist across multiple inspections, including problems with heating/ventilation systems, emergency power generators, and food safety protocols. While the facility reports correcting deficiencies when cited, the recurring patterns in critical safety areas suggest ongoing operational challenges that families should carefully consider.
Jan 27, 2026Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 6, 2024Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 27, 2023Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Feb 20, 2024
$1,899
Fine
Jan 30, 2024
$3,387
Ownership & Operations
Who Operates This Facility
Riverview Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 31 of 58
Ownership & Management
Owners
Nshc Wisconsin LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit riverviewhealthservices.com
Medicare data downloads
Original nursing home datasets
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