Riverview Health & Rehab Ctr
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 49 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 5.0)
- High staff turnover (53%)
Bottom 25% in GA · Critically understaffed (RN) · $92,794 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families report positive outcomes from the therapy department, the recurring reports of neglect and hygiene issues are serious red flags. If you consider this facility, we strongly recommend unannounced visits during weekends and evenings to verify staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
49 reviews on Google“Riverview Health & Rehab Center receives highly polarized feedback, with some families praising the facility as clean and modern, while others report severe neglect and poor communication. While specific staff members and the therapy department receive occasional commendations, recurring complaints regarding hygiene, slow response times, and inconsistent care quality suggest significant operational instability.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility environment
- Effective physical and occupational therapy teams
- Select compassionate nursing staff
- Responsive administrative leadership in specific cases
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 6 reviewers)
- Inadequate staffing and slow response times (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about your physical and occupational therapy teams; could you tell me more about how they work with residents to regain their independence?
- 2With the facility being so modern and clean, what specific protocols do you have in place to ensure that high standard of cleanliness is maintained in the resident rooms every day?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the best way for our family to stay in close contact with the nursing staff and receive regular updates on our loved one's condition?
- 5How do you ensure that staff members are able to respond quickly to call lights, especially during the night shifts?
- 6Could you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is outstanding, the PT room is actually used and patients are getting PT! The occupational therapy rooms are really great too.”
“My brother came to this place. His clothes were taken. He sat in his on feces. No one seemed to care.”
“The nursing staff was phenomenal-Linda Miller, Maureen, Robin and many others. Like many other facilities and companies they are at times short staffed and COVID creates a challenging environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports at this facility, resulting in serious concerns about protection from abuse and neglect, quality of care, and food safety. The facility has struggled with recurring issues in fire safety systems and food handling across both 2022 and 2025 surveys, suggesting persistent operational challenges. While all deficiencies show correction dates, the pattern of complaints and repeat violations warrants careful consideration during any visit.
Mar 18, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2025Routine5
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 12, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Sep 8, 2022Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Feb 12, 2025
$92,794
Payment Denial
Feb 12, 2025
5-day denial
Ownership & Operations
Who Operates This Facility
Riverview Health & Rehab Ctr
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit riverviewhealth.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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