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Nursing HomeMedicaid Investigative

Riverview Health & Rehab Ctr

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

6711 Laroche Avenue, Savannah, GA 31406284 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 49 Google reviews

5
4
3
2
1
Riverview Health & Rehab Ctr Nursing Home in Savannah, GA — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 5.0)
  • High staff turnover (53%)

Bottom 25% in GA · Critically understaffed (RN) · $92,794 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive outcomes from the therapy department, the recurring reports of neglect and hygiene issues are serious red flags. If you consider this facility, we strongly recommend unannounced visits during weekends and evenings to verify staffing levels and cleanliness for yourself.

Google Reviews

Google Reviews

49 reviews on Google
Riverview Health & Rehab Center receives highly polarized feedback, with some families praising the facility as clean and modern, while others report severe neglect and poor communication. While specific staff members and the therapy department receive occasional commendations, recurring complaints regarding hygiene, slow response times, and inconsistent care quality suggest significant operational instability.

Quality Themes

Tap a score for details
Food6.0Staff3.0Clean4.0Activities5.0Meds2.0Memory5.0Comms2.0ValueN/A

Strengths

  • Modern, clean facility environment
  • Effective physical and occupational therapy teams
  • Select compassionate nursing staff
  • Responsive administrative leadership in specific cases

Concerns

  • Neglect and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 6 reviewers)
  • Inadequate staffing and slow response times (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'21(11)'23(7)'25(8)'26(3)

Distribution · 51 analyzed

5
19
4
6
3
0
2
2
1
24

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard great things about your physical and occupational therapy teams; could you tell me more about how they work with residents to regain their independence?
  • 2With the facility being so modern and clean, what specific protocols do you have in place to ensure that high standard of cleanliness is maintained in the resident rooms every day?
  • 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 4What is the best way for our family to stay in close contact with the nursing staff and receive regular updates on our loved one's condition?
  • 5How do you ensure that staff members are able to respond quickly to call lights, especially during the night shifts?
  • 6Could you describe what a typical day of social activities and engagement looks like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy department is outstanding, the PT room is actually used and patients are getting PT! The occupational therapy rooms are really great too.

Rehab patient's friend · 2026★★★★★

My brother came to this place. His clothes were taken. He sat in his on feces. No one seemed to care.

Long-term resident's family · 2025☆☆☆☆

The nursing staff was phenomenal-Linda Miller, Maureen, Robin and many others. Like many other facilities and companies they are at times short staffed and COVID creates a challenging environment.

Long-term resident's family · 2021★★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
32%
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
12.1%
GA
10.6%
Chatham
18.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.2%
Worse than Avg
Here
82.2%
US
93.4%
GA
91.2%
Chatham
86.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.4%
GA
20.1%
Chatham
19.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
19.4%
GA
16.0%
Chatham
15.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.3%
Worse than Avg
Here
89.3%
US
95.5%
GA
95.0%
Chatham
93.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility8.6%
Worse than Avg
Here
8.6%
US
5.3%
GA
5.7%
Chatham
4.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.9%
Worse than Avg
Here
65.9%
US
79.7%
GA
78.4%
Chatham
78.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.5%
Mixed vs Avgs
Here
81.5%
US
81.8%
GA
80.4%
Chatham
75.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
GA
2.4%
Chatham
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Well above state avg (6.1)
7 complaint-triggered
$92,794 in fines

Families have filed multiple complaint reports at this facility, resulting in serious concerns about protection from abuse and neglect, quality of care, and food safety. The facility has struggled with recurring issues in fire safety systems and food handling across both 2022 and 2025 surveys, suggesting persistent operational challenges. While all deficiencies show correction dates, the pattern of complaints and repeat violations warrants careful consideration during any visit.

Mar 18, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 12, 2025Routine
5
0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Feb 12, 2025Complaint
6
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0740Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Sep 8, 2022Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Feb 12, 2025

$92,794

Payment Denial

Feb 12, 2025

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverview Health & Rehab Ctr

Organization Type

nonprofit

Ownership & Management

Key personnel

Collins, TerriOfficer / DirectorDavis, PamelaOfficer / DirectorDavis, PattiOfficer / DirectorEiland, CarolynOfficer / DirectorGnann, JamesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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