Riverview at the Park Care and Rehabilitation Cent
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews

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What this means for your family
While many families report a clean environment and compassionate care, there are serious, recurring reports of understaffing and communication failures. When touring, we strongly recommend asking for the specific staff-to-resident ratio on weekends and night shifts, and observing how quickly staff respond to call lights.
Google Reviews
Google Reviews
30 reviews on Google“Riverview at the Park receives highly polarized feedback, with some families praising the facility's cleanliness and compassionate staff, while others report serious concerns regarding neglect, communication, and the safety of resident belongings. While some visitors describe the environment as warm and well-maintained, critical reports highlight issues with understaffing, unprofessional behavior, and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and helpful nursing staff
- Effective management and teamwork
Concerns
- Understaffing leading to poor response times and neglect (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
- Unprofessional or hostile staff behavior toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas and the resident rooms?
- 2How does the nursing team ensure that medication is administered accurately and on schedule throughout the day?
- 3What is the best way for family members to stay in touch with the care team, and how do you ensure we receive timely updates on our loved one's well-being?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6How does the management team work with the floor staff to ensure that resident needs are met promptly, even during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“My mother is in the dementia unit, which is not an easy place to work, let alone live. Mother seems happy or content most days and she usually always like her nurses and aides.”
“As a family member of a loved one, I was extremely impressed with the level of care provided from the nurses and the aids. Any questions that I had were answered in a timely manner, and explained perfectly.”
“There was no staff around to take care of my mom and the other resident on the covid floor. My mom went searching for help and a staff member yelled at her and chased my 90 year old mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
13
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverview has a concerning pattern of recurring deficiencies, with families filing three formal complaints about care quality and environmental cleanliness issues. The facility shows repeated problems across multiple surveys in resident assessment and care planning, medication management, and safety/environmental concerns including pest control. While most issues have correction dates, one recent complaint from December 2025 regarding treatment and care remains without a correction plan.
Dec 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 12, 2025Routine6
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jul 24, 2024Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Jul 24, 2024Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 27, 2023Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Ownership & Operations
Who Operates This Facility
Riverview at the Park Care and Rehabilitation Cent
for profit
Chain Affiliation
Shafiq Malik
9 facilities nationwide
Chain avg rating: 3.1/5 · Rank 5 of 8
Ownership & Management
Owners
Malik, Ali
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit riverviewatthepark.com
Medicare data downloads
Original nursing home datasets
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