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Nursing HomeMedicaid

Riverview at the Park Care and Rehabilitation Cent

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1100 Progress Parkway, Sainte Genevieve, MO 63670120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 30 Google reviews

5
4
3
2
1
Riverview at the Park Care and Rehabilitation Cent Nursing Home in Sainte Genevieve, MO — Street View
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What this means for your family

While many families report a clean environment and compassionate care, there are serious, recurring reports of understaffing and communication failures. When touring, we strongly recommend asking for the specific staff-to-resident ratio on weekends and night shifts, and observing how quickly staff respond to call lights.

Google Reviews

Google Reviews

30 reviews on Google
Riverview at the Park receives highly polarized feedback, with some families praising the facility's cleanliness and compassionate staff, while others report serious concerns regarding neglect, communication, and the safety of resident belongings. While some visitors describe the environment as warm and well-maintained, critical reports highlight issues with understaffing, unprofessional behavior, and inadequate medical oversight.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean8.0ActivitiesN/AMeds2.0Memory7.0Comms3.0Value5.0

Strengths

  • Clean and well-maintained facility
  • Compassionate and helpful nursing staff
  • Effective management and teamwork

Concerns

  • Understaffing leading to poor response times and neglect (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
  • Unprofessional or hostile staff behavior toward residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'21(1)'23(13)'25(1)

Distribution · 34 analyzed

5
20
4
4
3
2
2
2
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas and the resident rooms?
  • 2How does the nursing team ensure that medication is administered accurately and on schedule throughout the day?
  • 3What is the best way for family members to stay in touch with the care team, and how do you ensure we receive timely updates on our loved one's well-being?
  • 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 6How does the management team work with the floor staff to ensure that resident needs are met promptly, even during busy shifts?

Personalized based on this facility's data


Key Review Excerpts

My mother is in the dementia unit, which is not an easy place to work, let alone live. Mother seems happy or content most days and she usually always like her nurses and aides.

Memory care family member · 2024★★★★

As a family member of a loved one, I was extremely impressed with the level of care provided from the nurses and the aids. Any questions that I had were answered in a timely manner, and explained perfectly.

Long-term resident's family · 2023★★★★★

There was no staff around to take care of my mom and the other resident on the covid floor. My mom went searching for help and a staff member yelled at her and chased my 90 year old mom.

Long-term resident's family · 2021☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
38%
Registered nurses for medical care
Total Nursing
3.00hrs
73%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

13

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility49.6%
Worse than Avg
Here
49.6%
US
12.1%
MO
16.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
15.3%
MO
18.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.2%
Worse than Avg
Here
78.2%
US
95.5%
MO
90.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
14.4%
MO
19.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.3%
Worse than Avg
Here
83.3%
US
93.4%
MO
84.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.9%
Mixed vs Avgs
Here
22.9%
US
15.5%
MO
23.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
79.8%
MO
63.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.8%
Worse than Avg
Here
43.8%
US
81.8%
MO
65.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.0%
Worse than Avg
Here
4.0%
US
1.6%
MO
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (12.0)
3 complaint-triggered

Riverview has a concerning pattern of recurring deficiencies, with families filing three formal complaints about care quality and environmental cleanliness issues. The facility shows repeated problems across multiple surveys in resident assessment and care planning, medication management, and safety/environmental concerns including pest control. While most issues have correction dates, one recent complaint from December 2025 regarding treatment and care remains without a correction plan.

Dec 30, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 12, 2025Routine
6
0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Jul 24, 2024Routine
5
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Jul 24, 2024Complaint
2
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jul 27, 2023Routine
13
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverview at the Park Care and Rehabilitation Cent

Organization Type

for profit

Chain Affiliation

Chain Name

Shafiq Malik

Chain Size

9 facilities nationwide

Chain avg rating: 3.1/5 · Rank 5 of 8

Ownership & Management

Owners

Malik, Ali

Owner

49%

Key personnel

Malik, AliOfficer / DirectorMalik, AliOfficer / DirectorMalik, ShafiqOfficer / DirectorCallahan, KatherineManagerKlein, MaryManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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