Riverside Manor Nrsg & Rehab Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
While historical reviews suggest a clean and caring environment, the most recent feedback is deeply concerning regarding the facility's handling of vulnerable patients and family communication. If you are considering this facility, I strongly recommend asking for their specific policies on end-of-life care and family visitation to ensure they align with your expectations for compassionate treatment.
Google Reviews
Google Reviews
13 reviews on Google“Riverside Manor Nursing & Rehab Center receives polarized feedback, with older reviews praising the facility for its cleanliness and caring staff. However, a recent 2024 review describes a distressing experience involving poor communication regarding end-of-life care and aggressive handling of a patient, indicating a potential decline in standards.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Caring and professional nursing staff
- Positive, helpful atmosphere
Concerns
- Poor communication and lack of compassion during end-of-life care
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 17 state violations reported over the past year, could you walk me through the specific steps the facility has taken to address these concerns and improve oversight?
- 2Given that communication is a top priority for families, what is your standard process for keeping us updated on our loved one's health status and any changes in their care plan?
- 3How does your team provide emotional support and clear communication to families during sensitive times, such as end-of-life care?
- 4Since your staffing rating is strong, how do you ensure that this level of care remains consistent across all shifts, including weekends and evenings?
- 5What kind of daily activities or social programs do you have in place to help residents feel connected and engaged within the community?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“They treated my husband like a king. He was there for 20 daysl They were kind, helpful, generous with their time and understanding.”
“Clean. Super caring staff. Good food too.”
“The pathetic director waited until almost 3am and kicked her out and my dying loved one was left alone and scared.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to recent findings of abuse, neglect, and inappropriate restraint use, signaling serious safety concerns. The facility shows persistent problems with safety hazards and accident prevention across multiple years, along with recurring issues in fire safety systems and care planning. While all deficiencies have correction dates, the pattern of repeated violations in accident prevention and the recent complaint-triggered abuse findings warrant careful consideration before visiting.
Apr 24, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 30, 2025Routine17
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Mar 7, 2024Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jun 30, 2022Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Riverside Manor Nrsg & Rehab Ctr
for profit
Ownership & Management
Owners
Mortine, Mark
Owner
Mortine, Neil
Owner
Ours, Ken
Owner
Shepherd, Dwayne
Owner
Smith, Clark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit riversidemanor.com
Medicare data downloads
Original nursing home datasets
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