Riverside Health & Rehab Cntr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 305 Google reviews
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What this means for your family
Riverside Health & Rehab has a standout activities department and a dedicated therapy team, making it a potentially good choice for short-term rehab. However, families should be aware of significant concerns regarding facility cleanliness and inconsistent nursing communication. I strongly recommend visiting the specific wing where your loved one would reside and asking for a tour of the dining and living areas to ensure they meet your standards.
Google Reviews
Google Reviews
305 reviews on Google“Riverside Health & Rehab Center receives highly polarized feedback, with many reviewers praising the activities department and specific staff members, while others report severe concerns regarding cleanliness, food quality, and staffing levels. While some families describe the care as compassionate and attentive, others report significant issues with hygiene, lost personal belongings, and poor communication from nursing staff. Prospective families should be aware that experiences appear to vary significantly depending on the wing or the specific shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaged activities department
- Friendly and helpful therapy team
- Compassionate end-of-life care
- Professional admissions and administrative staff
Concerns
- Poor facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Low food quality and unpalatable meals (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Loss or damage of resident personal belongings (mentioned by 3 reviewers)
- Difficulty obtaining feedback from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of social events or outings available for residents?
- 2How does the facility manage daily cleaning schedules and air quality to ensure the resident rooms and common areas stay fresh and comfortable?
- 3With the therapy team being such a highlight for many families, how closely do the therapists work with the nursing staff to coordinate a resident's daily care plan?
- 4What steps are in place to ensure that meal quality and nutritional variety are consistently high for every resident?
- 5How do you ensure that nursing staff are easily accessible and responsive to residents' needs, especially during the night or weekend shifts?
- 6Can you explain the process for tracking and protecting residents' personal belongings to prevent any loss or damage?
Personalized based on this facility's data
Key Review Excerpts
“The website of being 4.5 star is deceiving. The restaurant like dining is not true. The patients have had their meals in their rooms since covid. The place is very dirty. Never enough help.”
“My mother was sent to Riverside for end of life care and these folks deliver! Dr. Moon, Nurse Kimbra, Nurse Heather and Nurse Lexi were exceptional at not only giving the care that is required, but they go WAY BEYOND.”
“I can't give them five stars because I have seen the best of nursing homes and Riverside is not perfect but they will work with you and your family to provide the best care. But if you are looking for a place to simply enroll your loved one and leave this is not it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Health & Rehab has 31 deficiencies across three surveys with no complaint-triggered issues, suggesting residents and families haven't filed formal reports. The facility shows recurring problems in quality of care, medication management, and fire safety systems, with some care issues persisting across multiple surveys from 2019 to 2023. All deficiencies were reportedly corrected by the facility.
Sep 7, 2023Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Meet other general requirements.
Mar 11, 2021Routine10
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 21, 2019Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Have policies on smoking.
Ownership & Operations
Who Operates This Facility
Riverside Health & Rehab Cntr
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 10 of 57
Ownership & Management
Owners
Riverside Holdings I LLC
Owner · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Ck 2008 Family Trust
Owner (parent company) · Organization
Drm South LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Lauren 2020 LLC
Owner (parent company) · Organization
Norman 5571 & Family LLC
Owner (parent company) · Organization
Rl 2008 Family Trust
Owner (parent company) · Organization
Robin 2008 LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Springrock South LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
305 reviews from families & visitors
Official Website
Visit riversidehealthrehab.com
Medicare data downloads
Original nursing home datasets
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