Piney Forest Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 384 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (58%)
Below average in VA · Below recommended RN staffing · No penalties on record
What this means for your family
While the activities program and therapy team are highly regarded, the facility has a concerning pattern of reports regarding hygiene, lost personal items, and poor communication. If you choose this facility, we strongly recommend conducting unannounced visits to check room cleanliness and maintaining frequent, documented communication with the administration regarding your loved one's care plan.
Google Reviews
Google Reviews
384 reviews on Google“Piney Forest Health and Rehabilitation Center receives highly polarized feedback from families and former residents. While many visitors praise the facility for its friendly atmosphere, active engagement programs, and helpful administrative staff, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, and communication failures. Families should be aware that experiences vary drastically, with some reporting excellent rehab outcomes while others describe distressing lapses in basic care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and active activities department
- Welcoming and professional administrative staff
- Effective physical and occupational therapy programs
- Warm, family-oriented atmosphere
Concerns
- Poor hygiene and lack of regular bathing for residents (mentioned by 4 reviewers)
- Filthy facility conditions (trash, stains, pests, mold) (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 4 reviewers)
- Lost or stolen personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community online; how do you ensure that families are kept updated on a resident's daily well-being and any changes in their care?
- 2We have heard great things about your activities department; could you tell us more about how you keep residents engaged and active throughout the week?
- 3What specific protocols do you have in place to ensure the facility remains impeccably clean and that resident hygiene, like regular bathing, is strictly maintained?
- 4With the physical and occupational therapy programs being a known strength here, how do you coordinate those services with the daily nursing care plan?
- 5How does the nursing team manage medication administration to ensure accuracy and prevent any errors?
- 6What is the process for tracking and securing residents' personal belongings and clothing to prevent anything from getting lost?
Personalized based on this facility's data
Key Review Excerpts
“The staff at this facility is courteous, professional, helpful, and attentive. It's never been difficult for me to get in and see my love one.”
“My dad's wallet has been stolen twice since he has been there, his health has declined majorly since he's been there due to not helping him walk, and now he is in debt 80k because they did not tell him that his health insurance stop paying for his stay there.”
“The facility is a dated but everything seems to be in good working order. The staff was very attentive with quick responses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 42 deficiencies across 4 surveys, including one complaint filed by a family regarding medical record handling. Recurring problems include medication management issues (appearing in 2022 surveys with multiple pharmacy violations), infection control deficiencies (found in 2019, 2022, and 2025), and medical record safeguarding problems (appearing in all survey years). While most issues show correction dates, the persistence of infection control and record-keeping problems across multiple years suggests ongoing operational challenges.
Jan 30, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 16, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 15, 2022Routine23
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Feb 7, 2019Routine9
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Piney Forest Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 20 of 57
Ownership & Management
Owners
Piney Forest Holdings I LLC
Owner · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Ck 2008 Family Trust
Owner (parent company) · Organization
Drm South LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Lauren 2020 Family Grantor Trust
Owner (parent company) · Organization
Lauren 2020 LLC
Owner (parent company) · Organization
Leps 2003 Family Trust
Owner (parent company) · Organization
Norman 5571 & Family LLC
Owner (parent company) · Organization
Norman 5571 Family Grantor Trust
Owner (parent company) · Organization
Norman 5571 LLC
Owner (parent company) · Organization
Rl 2008 Family Trust
Owner (parent company) · Organization
Robin 2008 Family Grantor Trust
Owner (parent company) · Organization
Robin 2008 LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Springrock South LLC
Owner (parent company) · Organization
Summer South LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
384 reviews from families & visitors
Official Website
Visit pineyforestrehab.com
Medicare data downloads
Original nursing home datasets
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