Riverside Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (26 vs median 8.0)
- High staff turnover (63%)
- High RN turnover (77%)
Bottom 25% in PA · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $35,138 in fines
What this means for your family
While the physical therapy team at Riverside is highly regarded, the facility has faced serious, recurring allegations regarding resident safety, property theft, and unprofessional staff conduct. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and personal belongings, as communication after hours appears to be a significant weakness.
Google Reviews
Google Reviews
38 reviews on Google“Riverside Health & Rehab Center receives highly polarized feedback, with some families praising the physical therapy department and specific staff members for their dedication. However, there are serious and recurring allegations regarding resident neglect, theft of personal property, unprofessional staff behavior, and poor communication during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Dedicated individual nursing staff
- On-site dialysis center
- Responsive social work and admissions support
Concerns
- Allegations of theft of resident personal property (mentioned by 2 reviewers)
- Unprofessional staff behavior and discussing residents in hallways (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff after hours (mentioned by 2 reviewers)
- Reports of neglect and harsh treatment of residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's on-site dialysis center, how do you coordinate care between the dialysis team and the nursing staff to ensure seamless medication management?
- 2What specific protocols do you have in place to ensure the security of residents' personal belongings and valuables in their rooms?
- 3How do you foster a professional environment among staff to ensure that private resident information is always handled with discretion and respect?
- 4With the current CMS health inspection ratings, what specific steps is the leadership team taking to improve clinical oversight and overall facility cleanliness?
- 5How can families expect to receive updates or reach a staff member if they have urgent questions or concerns during evening or weekend hours?
- 6What measures are in place to ensure that all residents receive compassionate, attentive care and that staff are held to the highest standards of professional conduct?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very professional and polite physical therapy personnel are absolutely amazing the nurses and caretakers are absolutely amazing and my dad's caseworker is absolutely amazing and wonderful and kind explains everything that is going on she is excellent at her Job”
“My mother was there for a short stay. Do not put your loved one there! The cleaning and janitorial staff always have something to say about the residents and discuss them openly in the hallways. Many, many COVER UPS for what could be covert ABUSE and NEGLECT.”
“My father has rehab in this facility and I was very satisfied. Nurse Lacey CULP went above and beyond to make sure he was helped and in communicating with me everything I needed to know in terms I understood.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with 84 deficiencies across 12 surveys, including 22 complaint-triggered issues where families reported serious concerns. The most persistent problems involve fire safety violations, resident care planning failures, and medication management errors. While all deficiencies show correction dates, the recurring nature of fire safety and care planning violations across multiple surveys suggests systemic issues that families should carefully investigate before considering this facility.
Jan 8, 2026Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Jan 8, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 19, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Sep 9, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 9, 2025Complaint5
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jan 13, 2025
$29,845
Fine
Aug 21, 2023
$5,293
Ownership & Operations
Who Operates This Facility
Riverside Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 121 of 125 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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