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Nursing HomeMedicaid Investigative

Riverside Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5100 West St Nw, Covington, GA 30014159 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 14 Google reviews

5
4
3
2
1
Riverside Health Care Center Nursing Home in Covington, GA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (7 vs median 5.0)

Bottom 25% in GA · Critically understaffed (RN) · Above average staffing · Worst in WELLINGTON HEALTH CARE SERVICES chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility offers effective physical therapy and accepts Medicaid, the recent reports of medication errors and poor patient hygiene are deeply concerning. We strongly advise families to conduct unannounced visits and closely monitor the medical care provided to their loved ones to ensure safety standards are being met.

Google Reviews

Google Reviews

14 reviews on Google
Riverside Health Care Center receives highly polarized feedback, with some families praising the compassionate rehab therapy and wound care, while others report severe concerns regarding patient neglect and medication management. While the facility is noted for being clean and having some well-meaning staff, frequent complaints about overworked nurses, poor communication, and inadequate meal quality suggest significant operational inconsistencies. Families should be aware of serious allegations regarding medical oversight and responsiveness to patient needs.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean8.0ActivitiesN/AMeds1.0MemoryN/AComms2.0Value5.0

Strengths

  • Effective physical and wound therapy
  • Clean facility environment
  • Compassionate individual staff members

Concerns

  • Medication management and administration errors (mentioned by 2 reviewers)
  • Understaffing leading to neglect or poor care (mentioned by 3 reviewers)
  • Poor communication and unprofessional staff demeanor (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02023(1)4.42024(7)2.12025(7)

Distribution · 15 analyzed

5
5
4
3
3
1
2
1
1
5

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I've heard wonderful things about the physical and wound therapy teams here; could you tell me more about how those specialists work with residents?
  • 2What specific steps are in place to ensure medication is administered accurately and on schedule every day?
  • 3How does the nursing team communicate important health updates or changes in condition to family members?
  • 4Could you describe what a typical daily schedule looks like, including meal times and social activities for the residents?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
  • 6What are some of the ways the facility is working to ensure there is always enough staff available to provide attentive, one-on-one care?

Personalized based on this facility's data


Key Review Excerpts

RHCC provided the best wound care and physical therapy possible. They were able to heal her wounds so she could stand again and learn how to do more by herself.

Long-term resident's family · 2024★★★★★

My Grandmother was a bed-bound patient, she had recurring UTIs due to being changed poorly. On Friday, May 23rd, 2025, My mother found my grandmother in a state of delusion without her oxygen and her sentences were not making sense.

Long-term resident's family · 2025☆☆☆☆

I was told 2 days in a row that her insulin has been discontinued by the nurses who check her sugar. When I went to the nurse at the front desk to ask yet again why? she kept repeating she put it in as needed and actually SMILED like she found it funny.

Hospice patient's family · 2025☆☆☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
31%
Registered nurses for medical care
Total Nursing
3.46hrs
84%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
GA
91.2%
Newton
98.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
19.4%
GA
16.0%
Newton
21.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
14.4%
GA
15.7%
Newton
21.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
12.1%
GA
10.6%
Newton
11.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
15.3%
GA
16.6%
Newton
20.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
95.5%
GA
95.0%
Newton
97.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.6%
Worse than Avg
Here
54.6%
US
79.7%
GA
78.4%
Newton
79.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
81.8%
GA
80.4%
Newton
91.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
GA
2.4%
Newton
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Above state avg (6.1)
8 complaint-triggered

Families have filed multiple complaint reports against this facility, triggering 8 deficiencies including serious staffing and safety concerns. The facility shows recurring problems with care planning, medication management, and safety oversight across all surveys from 2020 to 2025. While most issues have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing systemic challenges that families should carefully consider.

Oct 28, 2025Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 3, 2025Complaint
5
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 3, 2025Routine
1
0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Jan 24, 2024Complaint
1
0606Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

Jan 19, 2023Routine
18
0791Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Feb 13, 2020Routine
6
0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverside Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Wellington Health Care Services

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 5 of 13 (Worst)

Ownership & Management

Owners

Wellington Healthcare Services Lp

Owner · Organization

100%

Andwell Investments, LLC

Owner (parent company) · Organization

Senior Care Holdings INC

Owner (parent company) · Organization

Andrews, James

Owner (parent company)

Key personnel

Bailey, TeresaW-2 Managing EmployeeAndrews, JamesOfficer / DirectorAndrews, JamesOfficer / DirectorKelman, MosheOfficer / DirectorAndrews, JamesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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