Nursing HomeMedicaid

Pruitthealth - Covington

Strong Medicare quality ratings; families often praise effective physical therapy program. Still worth an in-person visit.

4148 Carroll Street, Covington, GA 30015|71 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 84 Google reviews

(770) 786-0427 Directions Website

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What this means for your family

While this facility has a well-regarded physical therapy program that has helped some residents recover, the recent surge in reports of medical neglect and poor medication management is a major red flag. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, as multiple families have reported that staff are frequently unresponsive to basic needs.

Google Reviews

84 reviews on Google

“PruittHealth - Covington receives highly polarized feedback, with some families praising the physical therapy team and individual staff members, while others report severe concerns regarding basic medical care and neglect. Multiple reviewers have documented serious issues including unmanaged bedsores, medication errors, and slow response times to call lights. Families considering this facility should be aware of the significant inconsistency in care quality and the recurring reports of poor communication during medical emergencies.”

Quality Themes

Tap a score for details

Strengths

Effective physical therapy program
Some highly attentive and caring individual staff members
Responsive maintenance staff

Concerns

Neglect leading to bedsores and infections (mentioned by 5 reviewers)
Medication management errors (mentioned by 4 reviewers)
Slow or non-existent response to call lights (mentioned by 6 reviewers)
Understaffing, particularly on nights and weekends (mentioned by 4 reviewers)
Poor communication regarding medical status or emergencies (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 59 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly, especially during evening and weekend shifts?
2I noticed some concerns regarding skin integrity and wound care; could you explain your facility's process for repositioning residents and preventing pressure ulcers?
3How do you currently manage medication administration to ensure accuracy and prevent errors for residents with complex health needs?
4I see that you actively engage with online feedback; how does that resident and family input directly influence changes to your daily operations or care standards?
5What steps are taken to ensure that families are kept informed and updated immediately if there is a change in a resident's medical status or an emergency?
6Could you walk me through the daily activity schedule and how you encourage residents to participate in social life to ensure they stay active and engaged?

Personalized based on this facility's data

Key Review Excerpts

“My dad was in for rehab and doing good. He develop 3 separate infections in their care after recovering from sepsis, he had a bed wound PT didn’t give a damn about”

Rehab patient's family · 2025★☆☆☆☆

“My husband has been here for three days. They still have not got his meds correct. Every shift gives you a different excuse and 'promise' to correct it.”

Long-term resident's family · 2025★☆☆☆☆

“Newton hospital made us aware that he has a horrible, untreated bed sore. As well as a major infection from an unchanged catheter.”

Memory care family member · 2025★☆☆☆☆

Source: 84 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.43hrs

58%

Registered nurses for medical care

Total Nursing

3.36hrs

82%

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility3.1%

Better than Avg

Here

3.1%

15.3%

16.6%

Newton

21.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility35.2%

Worse than Avg

Here

35.2%

19.5%

20.5%

Newton

26.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

19.4%

16.0%

Newton

21.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

10.6%

Newton

12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility11.4%

Better than Avg

Here

11.4%

14.4%

15.7%

Newton

21.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

93.4%

91.2%

Newton

98.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

79.7%

78.4%

Newton

75.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

81.8%

80.4%

Newton

91.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

1.6%

2.4%

Newton

2.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (6.1)

5 complaint-triggered

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 5 of 7 citations across recent surveys. Key problem areas include resident rights violations, medication management issues, and care planning deficiencies. While all deficiencies show correction dates, the recurring nature of family complaints about fundamental care standards suggests ongoing quality concerns that warrant careful consideration during any visit.

Mar 1, 2025Complaint2 findings

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jul 17, 2024Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 7, 2023Complaint2 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 14, 2022Routine2 findings

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Covington

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 8 of 94 (Best)

Ownership & Management

Owners

United Health Services of Georgia, INC.

Owner · Organization

Pruitt, Neil

Owner

Covington Healthcare Properties INC