Riverside Health and Rehabilitation
Strong Medicare quality ratings; families often praise friendly and helpful nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While several families have reported positive experiences with the nursing staff and quality of care, the majority of reviews lack specific details. We recommend scheduling a tour to observe staff-to-resident interactions firsthand and asking specifically about current turnover rates, as recent feedback has been inconsistent.
Google Reviews
Google Reviews
12 reviews on Google“Riverside Health and Rehabilitation receives high praise from several families for its friendly, helpful nursing staff and quality of care. However, the lack of detailed feedback in many reviews and recent negative sentiment from a long-term reviewer suggest that prospective families should conduct a thorough on-site visit to verify current standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing staff
- Positive transition experiences for residents
- Satisfactory food quality
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has 73 residents, how do you ensure that each individual receives consistent, personalized attention throughout the day?
- 2I noticed there have been some recent state-reported violations; could you walk me through the specific steps the leadership team has taken to address those concerns and improve quality of care?
- 3With a 3-star staffing rating, how do you manage shift changes and coverage to ensure that residents' needs are met promptly during peak hours?
- 4I see that you engage with families online; how do you typically keep families updated on their loved one's health status and any changes in their care plan?
- 5Since residents have mentioned enjoying the food here, could you tell me more about how you accommodate individual dietary preferences or special nutritional needs during meal times?
- 6What does a typical daily activity schedule look like for residents to ensure they stay socially engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“We moved our Mother from Harborview to Riverside. Best thing we ever done. She gets Great care and the food is good.”
“My mom has been here for over a year. I love the healthcare she gets here. The staff is friendly and very helpful!”
“Friendly staff”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning deficiencies including families filing complaints about abuse protection and infection control in 2024. The most frequent issues involve resident care planning, abuse/neglect protections, and daily care assistance. While all deficiencies show correction dates, the recent complaint-triggered violations about fundamental safety protections and the pattern of care planning problems across both surveys warrant careful consideration during your visit.
Feb 15, 2026Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 15, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 15, 2024Complaint5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 30, 2022Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Riverside Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 35 of 48
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit riversidehealthrehabilitation.org
Medicare data downloads
Original nursing home datasets
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