Providence Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in GA · Critically understaffed (RN) · Best in BEACON HEALTH MANAGEMENT chain · No penalties on record
What this means for your family
While there is a report of improvement under new ownership, the facility faces recurring, serious allegations of neglect and failure to provide basic hygiene. Families should be extremely cautious and perform unannounced visits to verify the actual quality of care before placing a loved one here.
Google Reviews
Google Reviews
23 reviews on Google“Providence Healthcare receives overwhelmingly negative feedback from families and residents, with consistent reports of neglect, poor hygiene, and unprofessional staff behavior. While a small minority of reviewers report positive experiences under new management, the majority of accounts describe serious lapses in basic care, including failure to bathe residents, delayed response to call lights, and inadequate medical monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Inviting and clean main entrance
- Some compassionate individual nursing staff
- Helpful administrative support in specific business offices
Concerns
- Failure to provide basic hygiene and bathing (mentioned by 6 reviewers)
- Poor quality and inconsistent food service (mentioned by 4 reviewers)
- Neglectful response times to call lights (mentioned by 3 reviewers)
- Unprofessional or rude staff interactions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a high priority for our family, could you walk us through your current process for monitoring and responding to call lights to ensure residents aren't waiting too long for assistance?
- 2We noticed some feedback regarding hygiene and bathing routines; what is your specific protocol for ensuring residents receive consistent, daily personal care and assistance with grooming?
- 3Could you share how your culinary team manages dietary preferences and nutritional quality, and how you ensure that meal service remains consistent throughout the week?
- 4With your current staffing structure, how do you ensure that there is enough hands-on support to provide compassionate, personalized attention to each resident throughout the day?
- 5What is your facility's process for communicating with families regarding changes in a resident's health or medication management, and how do you ensure those updates are timely?
- 6What kind of daily social or enrichment activities do you have planned for the upcoming month, and how do you encourage residents to participate and stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“My mother’s light had been on over 15 minutes , but that was the conversation of entertainment.”
“They didn't report to hospice when she fell. Then they claimed they did. So how could they when the administrator didn't know about the fall. Which resulted in a brain bleed for 5 days.”
“The owner and herself have been working to improve Providence as it used to be. So my sisters and I placed my Mom in this facility. I can honestly say they took very good care of my Mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Providence Healthcare has a concerning pattern with 17 deficiencies across three surveys, including two complaint-triggered issues where families filed reports about infection control and environmental safety. The facility shows recurring problems with infection control (appearing in multiple surveys), resident rights, and care quality. While all deficiencies were reportedly corrected, the pattern of repeat violations in key areas like infection prevention suggests ongoing challenges with maintaining consistent standards.
Mar 25, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Jul 24, 2025Routine3
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 24, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 25, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 1, 2022Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Payment Denial
Mar 25, 2026
1-day denial
Ownership & Operations
Who Operates This Facility
Providence Healthcare
for profit
Chain Affiliation
Beacon Health Management
13 facilities nationwide
Chain avg rating: 1.4/5 · Rank 3 of 17 (Best)
Ownership & Management
Owners
Pww Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit providencenh.com
Medicare data downloads
Original nursing home datasets
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