Rivers Edge Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (49 vs median 7)
- High staff turnover (74%)
- High RN turnover (100%)
Bottom 25% in WI · Below recommended RN staffing · Very high staff turnover · Worst in BEDROCK HEALTHCARE chain · $162,596 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While recent reviews suggest an improving atmosphere and strong staff engagement, the facility has a history of serious clinical errors and staffing-related delays. We strongly advise families to be highly proactive in monitoring their loved one's daily care and to clarify the facility's protocols for advance directives and DNR orders upon admission.
Google Reviews
Google Reviews
28 reviews on Google“Rivers Edge Nursing and Rehab receives mixed feedback, with recent reviews praising a warm atmosphere and compassionate staff, while older reviews highlight significant concerns regarding staffing levels and clinical errors. Families should be aware of reports regarding slow response times and serious medical oversights, though some residents report positive experiences with rehab and daily care.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Clean, well-maintained facility
- Compassionate care for long-term residents
- Effective physical rehab services
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Serious clinical or medical management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 4.5-star rating on Google, and I appreciate how active you are in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With 58 residents, how does your team ensure that call lights are answered promptly during peak times to maintain the level of care families expect?
- 3Given that medication management is a high priority for our family, could you walk us through your process for ensuring accuracy and preventing errors during daily administration?
- 4I see that your physical rehab services are highly regarded; how do you coordinate those therapy sessions with the rest of a resident's daily schedule to ensure they aren't missing out on social time?
- 5What steps are you taking to expand your activity calendar to provide more consistent engagement and social opportunities for residents throughout the week?
- 6In light of the recent health inspection reports, what specific quality improvement initiatives have you implemented to address those clinical concerns and ensure the highest standard of safety for your residents?
Personalized based on this facility's data
Key Review Excerpts
“I cannot say enough good about the compassionate care he received every single day by everyone there. He enjoyed the comradery he had with other residents and staff.”
“The facility, like many others, seems to be understaffed, likely due to the pandemic, so residents had to wait for a while to get the help they wanted, but once they could get to a resident, they were quite helpful.”
“Not very energetic at getting some out for activities! Also preformed cpr on someone that is a DNR.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering significant deficiencies, with 76 of 137 total deficiencies stemming from family reports. This facility shows persistent problems with medication management, resident safety and accident prevention, and abuse reporting and response procedures. While all deficiencies show correction dates, the recurring nature of the same issues across multiple surveys—particularly medication errors and safety violations—suggests ongoing systemic problems that families should carefully consider.
Jan 21, 2026Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 1, 2025Routine20
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Dec 1, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 25, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 30, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Jul 9, 2025
44-day denial
Payment Denial
Mar 27, 2025
3-day denial
Fine
Dec 16, 2024
$16,801
Fine
Jul 10, 2024
$96,776
Payment Denial
Jul 10, 2024
26-day denial
Ownership & Operations
Who Operates This Facility
Rivers Edge Nursing and Rehab
for profit
Chain Affiliation
Bedrock Healthcare
9 facilities nationwide
Chain avg rating: 1.3/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Bedrock Hcs at Riverdale LLC
Owner · Organization
Bedrock Hc Wi LLC
Owner (parent company) · Organization
Chopp, Lynn
Owner (parent company)
Chopp, Martin
Owner (parent company)
Chopp, Pnina
Owner (parent company)
Chopp, Rachel
Owner (parent company)
Chopp, Sarah
Owner (parent company)
Chopp, Solomon
Owner (parent company)
Prager, Avrohom
Owner (parent company)
Prager, Shulamit
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit amalfihealthgroup.com
Medicare data downloads
Original nursing home datasets
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