Riverdell Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- High staff turnover (77%)
Above average in MO · Critically understaffed (RN) · Very high staff turnover · Chain outperformer · No penalties on record
What this means for your family
While some families report excellent, compassionate care, there is a recurring pattern of serious complaints regarding neglect and poor communication. If you consider this facility, we strongly recommend requesting a tour of the specific unit, asking for clear policies on medical record access, and observing staff-to-resident interactions during off-peak hours.
Google Reviews
Google Reviews
15 reviews on Google“Riverdell Care Center receives highly polarized feedback, with some families praising the compassionate, heart-centered care provided to their loved ones, while others report serious concerns regarding neglect, poor communication, and dishonesty. Recurring criticisms focus on understaffing, lack of accountability during medical emergencies, and perceived indifference from staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, heart-centered nursing care
- Supportive environment for long-term residents
- Clean facility environment
- Engaging activities and outings
Concerns
- Neglect and poor quality of care for bedridden or high-needs residents (mentioned by 3 reviewers)
- Understaffing and staff indifference (mentioned by 3 reviewers)
- Dishonesty or lack of transparency regarding medical records and facility policies (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, could you walk me through how you ensure consistent, hands-on care for residents who require high levels of assistance throughout the day and night?
- 2I’ve read wonderful things about your activity program; could you share some examples of recent outings or events that have been particularly popular with the residents?
- 3How does your leadership team maintain transparency and keep families updated when there are changes in a loved one's medical condition or care plan?
- 4With the current staffing configuration, how do you manage the specific needs of residents who are bedridden to ensure they receive regular repositioning and attentive care?
- 5What is your process for documenting and sharing medical records, and how can I best stay informed about my loved one’s health status on an ongoing basis?
- 6How do you address concerns or feedback from families to ensure that communication remains open and responsive to our needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff cared for him with compassion, kindness, tolerance and patience. The facility was always clean.”
“They wouldn't let me do half a star but let me tell ya, they will do you dirty just like they do them poor residents. I will truly miss the residents. I hope they find people that actually cares.”
“My grandmother was in the Alzheimer's unit. On her final trip to the hospital before passing away my aunt held her hand. When she pulled her hand away from Granny's she noticed an odor. Yes. My grandmother stunk. From head to toe....stunk.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverdell Care Center has recurring issues with infection control appearing in both 2022 and 2024 surveys, alongside problems in care planning, safety supervision, and medication labeling. The facility shows a pattern of deficiencies across multiple areas including resident safety, fire safety systems, and dietary services, though all violations have been corrected according to provider reports.
Dec 13, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 21, 2023Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 12, 2022Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Riverdell Care Center
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 12 of 29
Ownership & Management
Owners
Circle B Enterprises Holding Company INC
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit riverdellcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.