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Nursing HomeMedicaid Investigative

Riverdale Center for Nursing and Healing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

315 Upper Riverdale Road, Riverdale, GA 30274152 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 251 Google reviews

5
4
3
2
1
Riverdale Center for Nursing and Healing Nursing Home in Riverdale, GA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (6 vs median 5.0)
  • High staff turnover (54%)

Below average in GA · Below recommended RN staffing · $10,050 in fines

Source: Medicare data

What this means for your family

While many families report positive experiences with the rehab team and facility cleanliness, there is a persistent pattern of serious neglect and communication issues reported by others. When touring, we strongly recommend visiting during off-hours (evenings/weekends) to observe staffing levels and response times firsthand, and ask for a direct contact person for medical updates.

Google Reviews

Google Reviews

251 reviews on Google
Riverdale Center for Nursing and Healing receives polarized feedback, with many recent visitors praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times, and communication lapses, particularly during night and weekend shifts. Families should be aware that while many report positive experiences, there is a recurring pattern of complaints regarding basic care standards and administrative responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Clean and well-maintained facility
  • Effective physical therapy and rehab programs
  • Professional and helpful admissions team

Concerns

  • Neglect and poor hygiene (soiled linens/diapers) (mentioned by 7 reviewers)
  • Slow response times/unresponsive staff (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Rude or unprofessional staff attitudes (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.72022(16)4.02023(30)4.02024(28)4.72025(74)4.52026(27)

Distribution · 175 analyzed

5
126
4
26
3
2
2
0
1
21

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the admissions team is very helpful and responsive; how do you ensure that same level of clear communication continues between the staff and our family once a resident is settled in?
  • 2Since the facility is so well-maintained and clean, what specific protocols do you have in place to ensure residents' personal hygiene and linens are attended to promptly throughout the day?
  • 3We would love to hear more about the daily schedule and what types of social activities or outings are available to keep residents engaged with the community?
  • 4How does the nursing team manage medication administration to ensure everything is accurate and handled with care?
  • 5What is the process for notifying family members if there is a medical emergency or a change in a resident's condition during the night?
  • 6We've heard great things about your physical therapy and rehab programs; how do you coordinate those services with the daily nursing care?

Personalized based on this facility's data


Key Review Excerpts

I read reviews before my Father was sent here and I was terrified!! Much to my surprise the facility is very clean; the staff are exceptionally friendly.

Long-term resident's family · 2026★★★★★

My Father was treated horrible here. Animals get better treatment at the SPCA than the treatment of elderly humans here! Unfortunately I had to mark 1 star to be able to get this comment to post.

Long-term resident's family · 2024☆☆☆☆

I had to move my father from his previous facility due to neglect and mistreatment, and I contacted Ms. Barnes in a moment of frustration. She listened, understood, and guided me on what to do to complete the transfer.

Long-term resident's family · 2025★★★★★
Source: 251 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
19.5%
GA
20.5%
Clayton
19.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
12.1%
GA
10.6%
Clayton
4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.4%
GA
20.1%
Clayton
12.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
19.4%
GA
16.0%
Clayton
21.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.3%
GA
16.6%
Clayton
14.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
95.5%
GA
95.0%
Clayton
98.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
79.7%
GA
78.4%
Clayton
71.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.1%
Better than Avg
Here
88.1%
US
81.8%
GA
80.4%
Clayton
82.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
GA
2.4%
Clayton
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Above state avg (6.1)
16 complaint-triggered
$10,050 in fines

Families have filed multiple complaints against this facility, triggering inspections that found serious issues with care planning, daily care assistance, and food safety. The facility shows recurring problems across all surveys from 2022-2025, particularly with developing proper care plans, providing adequate daily living assistance, and maintaining food safety standards. While the facility reports correcting each deficiency, the pattern of repeated violations in core care areas suggests ongoing quality concerns that families should carefully investigate before choosing this facility.

Mar 15, 2026Complaint
2
0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 20, 2025Complaint
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 8, 2024Complaint
8
0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Nov 9, 2023Routine
16
0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0563Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0379Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have proper openings in smoke barrier doors.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 17, 2022Routine
8
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Federal Penalties

Fine

Feb 8, 2024

$5,025

Fine

Feb 8, 2024

$5,025

Payment Denial

Feb 8, 2024

52-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverdale Center for Nursing and Healing

Organization Type

for profit

Chain Affiliation

Chain Name

Empire Care Centers

Chain Size

19 facilities nationwide

Chain avg rating: 1.8/5 · Rank 7 of 18

Ownership & Management

Owners

Yyes Op LLC

Owner · Organization

100%

Starlight Healthcare LLC

Owner (parent company) · Organization

17%

Yw Georgia 4 LLC

Owner (parent company) · Organization

18%

Berkowitz, Michael

Owner (parent company)

9%

Wolmark, Yehuda

Owner (parent company)

18%

Key personnel

Heller, ShlomoContracted Managing EmployeeHeller, ShlomoOfficer / DirectorEmpire Care Centers LLCManagerYyes Op LLCManagerHeller, ShlomoManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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