Riverdale Center for Nursing and Healing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 251 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (54%)
Below average in GA · Below recommended RN staffing · $10,050 in fines
What this means for your family
While many families report positive experiences with the rehab team and facility cleanliness, there is a persistent pattern of serious neglect and communication issues reported by others. When touring, we strongly recommend visiting during off-hours (evenings/weekends) to observe staffing levels and response times firsthand, and ask for a direct contact person for medical updates.
Google Reviews
Google Reviews
251 reviews on Google“Riverdale Center for Nursing and Healing receives polarized feedback, with many recent visitors praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times, and communication lapses, particularly during night and weekend shifts. Families should be aware that while many report positive experiences, there is a recurring pattern of complaints regarding basic care standards and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Effective physical therapy and rehab programs
- Professional and helpful admissions team
Concerns
- Neglect and poor hygiene (soiled linens/diapers) (mentioned by 7 reviewers)
- Slow response times/unresponsive staff (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Rude or unprofessional staff attitudes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the admissions team is very helpful and responsive; how do you ensure that same level of clear communication continues between the staff and our family once a resident is settled in?
- 2Since the facility is so well-maintained and clean, what specific protocols do you have in place to ensure residents' personal hygiene and linens are attended to promptly throughout the day?
- 3We would love to hear more about the daily schedule and what types of social activities or outings are available to keep residents engaged with the community?
- 4How does the nursing team manage medication administration to ensure everything is accurate and handled with care?
- 5What is the process for notifying family members if there is a medical emergency or a change in a resident's condition during the night?
- 6We've heard great things about your physical therapy and rehab programs; how do you coordinate those services with the daily nursing care?
Personalized based on this facility's data
Key Review Excerpts
“I read reviews before my Father was sent here and I was terrified!! Much to my surprise the facility is very clean; the staff are exceptionally friendly.”
“My Father was treated horrible here. Animals get better treatment at the SPCA than the treatment of elderly humans here! Unfortunately I had to mark 1 star to be able to get this comment to post.”
“I had to move my father from his previous facility due to neglect and mistreatment, and I contacted Ms. Barnes in a moment of frustration. She listened, understood, and guided me on what to do to complete the transfer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering inspections that found serious issues with care planning, daily care assistance, and food safety. The facility shows recurring problems across all surveys from 2022-2025, particularly with developing proper care plans, providing adequate daily living assistance, and maintaining food safety standards. While the facility reports correcting each deficiency, the pattern of repeated violations in core care areas suggests ongoing quality concerns that families should carefully investigate before choosing this facility.
Mar 15, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 20, 2025Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 8, 2024Complaint8
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nov 9, 2023Routine16
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have proper openings in smoke barrier doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 17, 2022Routine8
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Federal Penalties
Fine
Feb 8, 2024
$5,025
Fine
Feb 8, 2024
$5,025
Payment Denial
Feb 8, 2024
52-day denial
Ownership & Operations
Who Operates This Facility
Riverdale Center for Nursing and Healing
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 18
Ownership & Management
Owners
Yyes Op LLC
Owner · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Yw Georgia 4 LLC
Owner (parent company) · Organization
Berkowitz, Michael
Owner (parent company)
Wolmark, Yehuda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
251 reviews from families & visitors
Official Website
Visit riverdalenursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Arbor House Healing, LLC
1.3 miAssisted Living · Riverdale, GA
Ccsl Mt Zion LLC
4.1 miAssisted Living · Jonesboro, GA
Alzheimer's Services Center
4.1 miAssisted Living · Morrow, GA
Lake City Center for Nursing and Healing LLC
4.8 miNursing Home · Lake City, GA
Better Days
5.4 miAssisted Living · Fairburn, GA
Palmer Family Care Home
6.0 miAssisted Living · College Park, GA