Arrowhead Post Acute LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 5.0)
- High staff turnover (52%)
- High RN turnover (88%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in MISSION HEALTH COMMUNITIES chain · No penalties on record
What this means for your family
While the admissions team is frequently praised for their helpfulness, the facility suffers from persistent, serious complaints regarding cleanliness and missing personal items. We strongly recommend conducting an unannounced visit to inspect the living conditions and asking specifically about their process for tracking resident belongings and ensuring consistent communication with family members.
Google Reviews
Google Reviews
89 reviews on Google“Arrowhead Post Acute LLC receives highly polarized feedback, with many families praising the admissions staff for their professional and compassionate guidance during the placement process. However, a significant number of reviewers report serious concerns regarding facility cleanliness, persistent odors, and inconsistent quality of care, including allegations of neglect and poor communication. Families considering this facility should be aware that while some find it a supportive environment, others describe it as poorly maintained and understaffed.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Compassionate support during the transition process
- Responsive management under recent leadership
Concerns
- Poor facility hygiene, including persistent odors and lack of cleanliness (mentioned by 9 reviewers)
- Missing or stolen personal belongings and clothing (mentioned by 3 reviewers)
- Inconsistent communication and difficulty reaching nursing staff (mentioned by 4 reviewers)
- Understaffing and perceived lack of attentive care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how helpful the admissions team is; how do you typically support families during the initial transition period?
- 2What specific steps are being taken to ensure the facility remains clean, fresh, and well-maintained for the residents?
- 3How do you ensure that nursing staff are easily reachable and that communication remains consistent between the clinical team and family members?
- 4Could you walk us through your protocols for medication management to ensure everything is administered accurately and on schedule?
- 5What is your process for tracking and securing residents' personal belongings and clothing to prevent anything from going missing?
- 6How does the facility handle medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The bathrooms and shower rooms look like they haven’t been cleaned, fixed, or cared about in forever. Toilets stay clogged for days, dirty towels and sheets sit on the floor, tiles are missing, and there are straight-up holes in the walls.”
“The staff has taken her and addressed her needs with care. I appreciate the staff and all who have helped her and worked with our family. The building is an older facility. So far I haven't had to complain to anyone over cleanliness or safety issues.”
“Less than a week after my aunt's arrival at the facility, EVERY piece of clothing that she entered Arrowhead Health and Rehab with was stolen. It was stolen despite a note placed stating that the family would do laundry and notifying the staff of such.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A concerning pattern emerges with 21 deficiencies triggered by family complaints, indicating ongoing resident and family dissatisfaction. The facility repeatedly struggles with resident rights, care planning, and quality of care issues across all three years, suggesting persistent problems rather than isolated incidents. While the facility reports correcting all deficiencies, the recurrence of similar issues—particularly around respecting resident dignity, developing proper care plans, and maintaining basic care standards—raises questions about lasting improvements.
Jun 12, 2025Complaint17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Jun 12, 2025Routine6
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 25, 2024Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 25, 2024Complaint4
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 25, 2022Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
Arrowhead Post Acute LLC
for profit
Chain Affiliation
Mission Health Communities
33 facilities nationwide
Chain avg rating: 2.5/5 · Rank 31 of 40 (Worst)
Ownership & Management
Owners
Gbd LLC
Owner · Organization
Barres, LLC
Owner (parent company) · Organization
T and C Capital Assets, LLC
Owner (parent company) · Organization
Windward Health Partners LLC
Owner (parent company) · Organization
Crino, Bryan
Owner (parent company)
Feuer, Scott
Owner (parent company)
Lindeman, Stuart
Owner (parent company)
Passero, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit arrowheadpostacute.com
Medicare data downloads
Original nursing home datasets
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