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Nursing HomeMedicaid

Riverbend Nursing and Rehabilitation Center, INC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

13735 Highway 23, Belle Chasse, LA 70037120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 147 Google reviews

5
4
3
2
1
Riverbend Nursing and Rehabilitation Center, INC Nursing Home in Belle Chasse, LA — Street View
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What this means for your family

Riverbend offers a robust activity program and professional rehab services that many families appreciate. However, because multiple reviewers have reported serious concerns regarding hygiene and staff responsiveness, we strongly recommend conducting an unannounced visit to observe the facility's cleanliness and staff-to-resident interaction firsthand.

Google Reviews

Google Reviews

147 reviews on Google
Riverbend Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the compassionate staff and active social calendar, while others report severe neglect and hygiene issues. Families considering this facility should be aware of significant inconsistencies in care quality, as some visitors report clean, welcoming environments while others describe filthy rooms and unresponsive staff.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities9.0Meds5.0MemoryN/AComms4.0ValueN/A

Strengths

  • Engaging activities and social events
  • Professional and attentive physical therapy
  • Warm and welcoming atmosphere
  • Responsive administrative leadership

Concerns

  • Neglect regarding hygiene and patient care (e.g., infrequent diaper changes) (mentioned by 3 reviewers)
  • Unprofessional or rude staff attitudes (mentioned by 4 reviewers)
  • Facility cleanliness issues (e.g., dirty rooms, lack of supplies) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)2.02021(5)5.02022(2)4.52023(15)2.82024(5)4.52025(2)4.92026(54)

Distribution · 84 analyzed

5
71
4
4
3
0
2
2
1
7
40 reviews posted between May 29, 2026May 30, 2026 · 38 were 5-star
13 reviews posted between Mar 27, 2026Mar 28, 2026 · 13 were 5-star
10 reviews posted between Sep 7, 2023Sep 8, 2023 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the focus on engaging social events, could you walk us through a typical daily activity schedule for a resident?
  • 2I noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meal service?
  • 3How does your team ensure consistent hygiene and personal care standards are met for every resident throughout the day and night?
  • 4Could you explain your current process for communicating updates or concerns to family members to ensure we stay well-informed about our loved one's care?
  • 5With your physical therapy team being highly regarded, how do they coordinate with nursing staff to ensure a resident's progress is maintained during daily routines?
  • 6How do you address staff training and professional development to ensure that every interaction with residents remains warm, professional, and supportive?

Personalized based on this facility's data


Key Review Excerpts

The food and portion sizes were horrible. The food they serve, my dogs would refuse to eat. I received larger food portions when I was in FIRST grade!

Rehab patient · 2024★★☆☆☆

Nurses are very meticulous with medications and will give input to the doctors. The facility is clean and inviting. Staff encourages involvement in activities.

Long-term resident's family · 2025★★★★

Decent home but extremely understaffed. My mother was changed maybe one time in 12 hrs. No wipes using old rags towels . Calls from other clients for hours and hours.

Long-term resident's family · 2021☆☆☆☆
Source: 147 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
25%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility39.9%
Worse than Avg
Here
39.9%
US
15.3%
LA
20.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.7%
Worse than Avg
Here
29.7%
US
14.4%
LA
19.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.6%
Worse than Avg
Here
30.6%
US
19.4%
LA
16.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
LA
2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.9%
Worse than Avg
Here
81.9%
US
93.4%
LA
92.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
19.5%
LA
23.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility41.5%
Worse than Avg
Here
41.5%
US
79.8%
LA
76.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.5%
Worse than Avg
Here
77.5%
US
81.8%
LA
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Mixed vs Avgs
Here
2.4%
US
1.6%
LA
3.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.3)
8 complaint-triggered

This facility has faced significant concerns with families filing 9 complaints triggering federal investigations, including serious issues like resident abuse and neglect. The most recurring problems involve medication management, care planning, and nutrition services, with some deficiencies repeating across multiple surveys despite reported corrections. While all violations show correction dates, the pattern of recurring issues and multiple family complaints suggests potential ongoing quality concerns that warrant careful consideration during any visit.

Sep 10, 2025Routine
5
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 28, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Oct 10, 2024Routine
12
0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 27, 2024Complaint
1
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Apr 11, 2024Complaint
4
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Nov 16, 2023Routine
12
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverbend Nursing and Rehabilitation Center, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Inspired Healthcare Management

Chain Size

6 facilities nationwide

Chain avg rating: 1.5/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Riverbend Nursing and Rehabilitation Center INC

Owner · Organization

100%

Delesernier, Mark

Owner (parent company)

50%

Key personnel

Delesernier, MarkOfficer / DirectorGoux, JeremyOfficer / DirectorGoux, TimothyOfficer / DirectorDelesernier, MarkOfficer / DirectorGoux, JeremyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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