Riverbend Nursing and Rehabilitation Center, INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 147 Google reviews

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What this means for your family
Riverbend offers a robust activity program and professional rehab services that many families appreciate. However, because multiple reviewers have reported serious concerns regarding hygiene and staff responsiveness, we strongly recommend conducting an unannounced visit to observe the facility's cleanliness and staff-to-resident interaction firsthand.
Google Reviews
Google Reviews
147 reviews on Google“Riverbend Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the compassionate staff and active social calendar, while others report severe neglect and hygiene issues. Families considering this facility should be aware of significant inconsistencies in care quality, as some visitors report clean, welcoming environments while others describe filthy rooms and unresponsive staff.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- Professional and attentive physical therapy
- Warm and welcoming atmosphere
- Responsive administrative leadership
Concerns
- Neglect regarding hygiene and patient care (e.g., infrequent diaper changes) (mentioned by 3 reviewers)
- Unprofessional or rude staff attitudes (mentioned by 4 reviewers)
- Facility cleanliness issues (e.g., dirty rooms, lack of supplies) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the focus on engaging social events, could you walk us through a typical daily activity schedule for a resident?
- 2I noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meal service?
- 3How does your team ensure consistent hygiene and personal care standards are met for every resident throughout the day and night?
- 4Could you explain your current process for communicating updates or concerns to family members to ensure we stay well-informed about our loved one's care?
- 5With your physical therapy team being highly regarded, how do they coordinate with nursing staff to ensure a resident's progress is maintained during daily routines?
- 6How do you address staff training and professional development to ensure that every interaction with residents remains warm, professional, and supportive?
Personalized based on this facility's data
Key Review Excerpts
“The food and portion sizes were horrible. The food they serve, my dogs would refuse to eat. I received larger food portions when I was in FIRST grade!”
“Nurses are very meticulous with medications and will give input to the doctors. The facility is clean and inviting. Staff encourages involvement in activities.”
“Decent home but extremely understaffed. My mother was changed maybe one time in 12 hrs. No wipes using old rags towels . Calls from other clients for hours and hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant concerns with families filing 9 complaints triggering federal investigations, including serious issues like resident abuse and neglect. The most recurring problems involve medication management, care planning, and nutrition services, with some deficiencies repeating across multiple surveys despite reported corrections. While all violations show correction dates, the pattern of recurring issues and multiple family complaints suggests potential ongoing quality concerns that warrant careful consideration during any visit.
Sep 10, 2025Routine5
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 28, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 10, 2024Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 11, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nov 16, 2023Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
Riverbend Nursing and Rehabilitation Center, INC
for profit
Chain Affiliation
Inspired Healthcare Management
6 facilities nationwide
Chain avg rating: 1.5/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Riverbend Nursing and Rehabilitation Center INC
Owner · Organization
Delesernier, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit riverbendnr.com
Medicare data downloads
Original nursing home datasets
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