River Valley Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews
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What this means for your family
This facility has a history of excellent, compassionate care and a very clean environment. However, you should exercise extreme caution and ask specifically about how they manage staffing levels on weekends and their protocols for preventing infections, as recent reviews have raised serious concerns about neglect and hygiene.
Google Reviews
Google Reviews
50 reviews on Google“Families often praise the facility for its compassionate, professional nursing staff and the cleanliness of the building. However, recent reviews have raised serious alarms regarding medical neglect, hygiene issues, and inconsistent care quality during weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Friendly and welcoming front office and administration
- Effective post-operative rehabilitation care
Concerns
- Inconsistent care and slow response times on weekends (mentioned by 2 reviewers)
- Serious allegations of medical neglect and hygiene hazards
- Understaffing leading to heavy workloads (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
The owner provides personalized responses that address the specific context of the review, such as clarifying location errors or offering direct contact information for grievances. They use a professional tone to acknowledge both praise and criticism.
Questions for Your Tour
- 1We've heard wonderful things about how professional and welcoming your front office and nursing staff are; how does that team approach communicating with families?
- 2Since we are looking for consistent care, how does the level of attention and response time change during the weekends or overnight shifts?
- 3Can you walk us through your specific protocols for medication management to ensure everything is handled accurately and on schedule?
- 4What steps are being taken to address the recent state inspection findings and ensure the facility maintains the highest hygiene and safety standards?
- 5How do you manage staffing levels during busy periods to ensure that the nurses can focus on individual resident needs without feeling overwhelmed?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mother is resident and every time we come in the facility is clean, and most staff are friendly and greets us. Especially the front office woman. My mother is always clean, hair brush, and clothes changed.”
“The facility is much nicer than any other that I have seen. Nice people to boot. Brenda is happy, that is what we needed for her.”
“The weekend service is not good. The aid n the nurse didn't seem to with it. They allowed me to wait n wait for them to respond to my call light, they want me to shut it off even though the service I needed was not done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Valley Care Center has significant ongoing issues across multiple areas, with families filing 16 complaint-triggered deficiencies. Recurring problems include care planning and assessment failures, medication management errors, food service and nutrition issues, and fire safety violations. While most deficiencies show correction dates, the persistence of similar issues across recent surveys (through June 2025) suggests systemic challenges that may impact resident care quality and safety.
Nov 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jun 20, 2025Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 17, 2025Complaint4
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 6, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 10, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
River Valley Care Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 144 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit rivervalleycarecenter.com
Medicare data downloads
Original nursing home datasets
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